Vehicle Service Experience Specialist

Sime Darby Motor Group; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Penang is seeking a customer service representative for their automotive service department. The role involves assisting customers, updating records, ensuring timely communication regarding service progress, and handling post-service follow-ups. Candidates should ideally have experience in the automotive sector and a relevant educational background. This position offers an opportunity to contribute to customer satisfaction and service excellence.

Qualifications

• 1-2 years of working experience in an automotive industry Customer Experience role.
• Ability to maintain accurate records and invoices.
• Strong problem-solving skills.

Responsibilities

• Assist customers with appointments and inquiries.
• Update customer and vehicle records accurately.
• Ensure timely completion of service work.
• Communicate work progression to customers.
• Conduct post-service follow-up calls.

Skills

Customer service skills

Communication skills

Attention to detail

Education

Higher Secondary (SPM) or Diploma in Engineering (Mechanical)

Job description

A leading automotive service provider in Penang is seeking a customer service representative for their automotive service department. The role involves assisting customers, updating records, ensuring timely communication regarding service progress, and handling post-service follow-ups. Candidates should ideally have experience in the automotive sector and a relevant educational background. This position offers an opportunity to contribute to customer satisfaction and service excellence.