[Urgent Hiring] Mandarin Customer Service Executive

TalentConsult; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading call center in Kuala Lumpur is actively seeking dedicated Call Center Customer Service Representatives. In this role, candidates will assist customers with inquiries and resolve issues to ensure a positive experience. Applicants should possess a high school certificate and demonstrate exceptional communication skills in both English and Mandarin. A competitive salary package is offered alongside benefits such as medical insurance and ample leave. Fresh graduates are encouraged to apply for this opportunity.

Benefits

Competitive salary package

EPF, SOCSO & EIS

Medical Leave & Annual Leave (up to 19 days)

Medical Insurance

Comprehensive training

Opportunities for career advancement

Supportive work-life balance environment

Qualifications

• 1 year of Customer Service experience in BPO/Call Center industry preferred.
• Able to work on rotational shifts if needed.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle inbound and outbound inquiries over phone, email, or chat.
• Listen attentively to customer needs and concerns.
• Provide accurate information regarding products and services.
• Resolve customer complaints and escalate issues as necessary.
• Maintain professionalism and customer satisfaction.

Skills

Exceptional written and verbal communication skills in English

Communication skills in Mandarin

Empathy and patience

Education

High school certificate (SPM, Foundation, Diploma, Degree)

Job description

Job Description:

Are you passionate about providing exceptional customer service? We are currently seeking dedicated individuals to join our team as Call Center Customer Service Representatives. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company.

Working hours: 5 days/week, 9 hours ONLY/day

Job Requirements:

Possess at least a high school certificate (SPM, Foundation, Diploma, Degree, etc)

Exceptional written and verbal communication skills in both English & Mandarin to effectively communicate with Mandarin-speaking clients (Cantonse will be added value!)

Preferably someone with at least 1 year of Customer Service experience in BPO/Call Center industry.

Fresh graduates are welcome to apply !

Able to work on rotational shifts, if needed.

Key Responsibilities:

Handle inbound and outbound inquiries, feedback and provide resolutions to customers over the phone, email or via chat relating to renowned products.

Listen attentively to customer needs and concerns, demonstrating empathy and patience.

Provide accurate information and assistance regarding products, services, policies, and procedures.

Resolve customer complaints and elevate issues as needed to ensure timely resolution.

Maintain a high level of professionalism and customer satisfaction in every interaction.

Able to communicate effectively with customers in a friendly and polite manner

Competitive salary package: Basic+ KPI+ shift allowance (Based on interview performance, education qualification, and working experience)

EPF, SOCSO & EIS

Medical Leave & Annual Leave (up to 19 days)

Medical Insurance

Comprehensive training and ongoing professional development.

Friendly and supportive work-life balance environment.

Opportunities for career advancement within the company.

Multinational working environment - Take your career to the next level by working with people from different nationalities, backgrounds and cultures.

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