[Two Months Contract] Customer Service - Branded Fashion Industry

STARTEK; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider is hiring for a Customer Service role in the Branded Fashion Industry located in Ara Damansara, Malaysia. The position involves handling inquiries via live chat and social media while ensuring exceptional customer service. Candidates with at least an SPM and fresh graduates are encouraged to apply. Rotational shifts and extensive training are provided to ensure staff succeed in their roles. The workplace is equipped with staff recognition, career programs, and a pleasant working environment.

Benefits

EPF

SOCSO

Rest & relax area

Quarterly staff recognition

Career path program

Qualifications

• Candidates must be willing to work on rotational shifts, each 9 hours including 1 hour for lunch.
• Fresh graduates are encouraged to apply and will receive full training.

Responsibilities

• Handle live chats and social media for customer inquiries and complaints.
• Work in a team to meet KPIs and SLAs.
• Provide excellent customer service and accurate information.

Skills

Customer Service

Live Chat Handling

Social Media Engagement

Team Collaboration

Problem Solving

Education

SPM and above

Job description

[Two Months Contract] Customer Service - Branded Fashion Industry

Working Days: Monday - Saturday (5 working days per week)

Responsibilities

Handling all live chats or social media pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products

To exceed customers expectation in terms of customer service & accurate information.

Work in a team to achieve the required KPI elements and SLA.

Handle customer market from Italy.

Requirements

Candidate must possess at least a SPM and above.

Required language(s): English

Fresh graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided

Applicant must be willing to work on rotational shifts.

Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.

Applicant must be willing to work at Ara Damansara

SALARY AND BENEFITS

EPF

SOCSO

5 working days in a week, 9 hours per day

Rest & relax area

Quarterly staff recognition and appreciation

We are located nearby shopping malls and housing area

IJP – Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.

Career path program with Multi-functional Product, process, soft skill, developmental training.

If you are interested to explore, please email to *****@startek.com :)