Treatment Coodinator

Dr Clear Aligners; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dental aesthetic clinic is seeking a Treatment Coordinator to enhance patient experience and education regarding dental treatments. The successful candidate will be responsible for explaining treatment plans, providing product knowledge, and ensuring effective communication with patients while promoting loyalty programs. Empathy and a sales-oriented mindset are essential for success in this role. This position offers an excellent opportunity to influence patient care positively in a supportive clinic environment.

Qualifications

• Excellent communication skills to educate patients effectively.
• Empathetic approach to patient interactions.
• Sales-oriented mindset while ensuring ethical care.

Responsibilities

• Explain treatment plans clearly to patients.
• Provide product knowledge on dental care items.
• Use visual aids to assist in patient understanding.
• Track conversion rates from consultation to treatment.
• Follow up with patients post-treatment to ensure satisfaction.

Skills

Strong communication

Empathy

Sales-oriented mindset

Knowledge of dental aesthetics

Job description

Treatment Coordinator (Dental Aesthetic Clinic)

The Treatment Coordinator acts as the bridge between clinical care and patient experience. The role is to educate patients on treatment options, build trust, and drive clinic revenue through effective communication, upselling of aesthetic treatments, and patient retention strategies.

Responsibilities

• Explain treatment plans clearly (clear aligners, implants, veneers, whitening, etc.).
• Provide product knowledge on dental care items (oral hygiene aids, whitening kits).
• Use visual aids (before/after photos, brochures, digital simulations).
• Identify opportunities to recommend aesthetic treatments aligned with patient needs.
• Present financing options and packages to increase case acceptance.
• Track conversion rates from consultation to treatment acceptance.
• Follow up with patients post-treatment (calls, messages, check-ins).
• Promote loyalty programs, recall visits, and maintenance treatments.
• Ensure patients feel valued and supported throughout their journey.
• Coordinate with dentists and nurses to ensure smooth treatment flow.
• Maintain accurate patient records and treatment notes.
• Assist in scheduling, payment processing, and treatment plan documentation.

Qualifications

• Strong communication and empathy.
• Sales-oriented mindset with ethical patient care.
• Knowledge of dental aesthetics and treatment processes.
• Ability to manage objections and build patient trust.