Towing Case Admin & Quality Controller

OneWorks; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company in Kuala Lumpur is seeking an applicant for a role focused on verifying towing case details and maintaining clear communication with workshops and customers. The position requires proficiency in English and Bahasa Malaysia, with basic knowledge of Microsoft Excel. Fresh graduates are encouraged to apply, and the role is based in Kuchai Lama, ensuring quality standards are met before case closure.

Qualifications

• Minimum SPM and above qualification required.
• Fluent in English and Bahasa Malaysia.
• Fresh graduates are encouraged to apply.
• Basic knowledge of Microsoft Excel.
• Willing to work in Kuchai Lama.

Responsibilities

• Verify towing case details after creation.
• Validate uploaded photos related to the case.
• Ensure proof-of-delivery records are clear.
• Correct billing errors and escalated discrepancies.
• Reply to workshop email inquiries with necessary information.
• Maintain quality standards before closing cases.
• Report unusual cases to management.
• Handle ad hoc tasks assigned by superiors.

Skills

Proficient in English

Proficient in Bahasa Malaysia

Basic proficiency in Microsoft Excel

Education

Minimum SPM and above

Job description

A logistics company in Kuala Lumpur is seeking an applicant for a role focused on verifying towing case details and maintaining clear communication with workshops and customers. The position requires proficiency in English and Bahasa Malaysia, with basic knowledge of Microsoft Excel. Fresh graduates are encouraged to apply, and the role is based in Kuchai Lama, ensuring quality standards are met before case closure.