Tour Operations Executive

Golden Destinations; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel wholesaler in Kuala Lumpur is seeking a Tour Operations Executive to organize customized tours while managing supplier relationships. The role requires proficiency in English and Mandarin, along with basic IT skills, and 1-2 years of industry experience. Responsibilities include booking oversight, client liaison, and itinerary preparation. Benefits offer EPF/SOCSO, annual trips, and performance bonuses.

Benefits

EPF/SOCSO

Annual company trip

Group PA insurance

Yearly bonuses

Outpatient medical coverage

Employee travel discounts

Training provided

Monthly team-building events

Qualifications

• At least SPM education.
• 1–2 years experience in the travel industry required.
• Ability to write, read & speak in English and Mandarin.

Responsibilities

• Organise and manage customised tours for B2B clients.
• Build and maintain relationships with vendors.
• Handle all tour-related bookings accurately.

Skills

English proficiency

Mandarin proficiency

Communication skills

Attention to detail

Basic IT skills

Education

SPM education

Tools

Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

Job description

Company Description

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customised travel packages to partners across the ASEAN region. We offer an extensive range of travel services, including cruises, to ensure our partners receive high‑quality, unique travel experiences.

Position

Tour Operations Executive

Location: Wisma New Asia, Malaysia.

Full‑time on‑site role at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Requirements

• At least SPM education
• Minimum 1–2 years of working experience in the travel industry
• Ability to write, read & speak in English and Mandarin
• Outspoken and soft‑spoken personality
• Strong follow‑up skills and highly attentive to enquiries
• Comfortable working with computer and mobile phone for long hours
• Basic computer skills (Outlook, Excel, Word, PowerPoint)
• Willing to travel when necessary (company will provide allowance if necessary)
• Location: Wisma New Asia

Responsibilities

• Tour Planning: Organise and manage customised tours for B2B clients, covering travel arrangements, accommodations, transport and activities based on client needs.
• Supplier Management: Build and maintain strong relationships with hotels, transport providers, local guides and other vendors to ensure quality service and competitive rates.
• Booking Oversight: Handle all tour‑related bookings accurately and on time, including accommodations, transport and activities.
• Itinerary Preparation: Create clear and detailed itineraries to ensure a well‑organised and enjoyable client experience.
• Quality Assurance: Monitor ongoing tours to ensure smooth execution and promptly resolve any issues.
• Client Liaison: Act as the main contact point for clients, offering support before and during the tour, and addressing enquiries or concerns.
• Documentation: Maintain all necessary travel documents such as itineraries, contracts, invoices and reports.
• Team Support: Assist with event coordination, marketing campaigns and other tour‑related activities.
• Budget Tracking: Manage tour budgets to control costs and maintain profitability.
• Feedback & Improvement: Collect and review post‑tour feedback to enhance future offerings.
• General Support: Assist with ad‑hoc tasks and special projects as needed by management.

Benefits

• EPF/SOCSO
• 5 working days per week
• Annual company trip (for confirmed employees)
• Group PA insurance (for confirmed employees)
• Yearly bonus depending on company performance and reflecting individual performance
• Twice performance appraisal review annually to identify areas for improvement
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (for confirmed employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from company
• Exclusive employee HR software applications (leaves, claims, pay slips etc.)
• At least once a year team building arrangements
• Monthly / weekly company sports & recreation for everyone
• Training provided

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