Tour Executive

NZ WORLD TOURS & TRAVELS SDN BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel agency in Malaysia is seeking a dynamic Tour Executive responsible for planning and managing tour itineraries, ensuring excellent customer satisfaction. Candidates should possess a diploma in Tourism or a related field, with strong communication skills in English and Malay, and have a customer-focused attitude. Experience in the travel industry is preferred but freshers with a strong interest in tourism are encouraged to apply. The position offers a competitive salary and career development opportunities.

Benefits

Competitive salary + Commission

Growth and career development opportunities

Friendly and professional work environment

Opportunity to travel (domestic & international)

Qualifications

• Good command of English/Malay is mandatory.
• Malaysian Nationality or PR Only.
• Experience in tourism or hospitality preferred.

Responsibilities

• Plan and manage tour itineraries and schedules.
• Liaise with hotels and transport providers.
• Ensure smooth tour operations during travel.

Skills

Good command of English

Communication skills

Multitasking abilities

Customer-focused

Education

Diploma or Degree in Tourism or related field

Tools

MS Office

Job description

We are looking for a dynamic and organized Tour Executive to join our team. The ideal candidate will be responsible for planning, coordinating, and executing tours while ensuring excellent customer satisfaction.

Key Responsibilities

• Plan, coordinate, and manage tour itineraries and schedules inbound & outbound
• Liaise with hotels, transport providers, guides, and vendors.
• Handle customer inquiries, bookings, and tour confirmations
• Ensure smooth tour operations before, during, and after travel
• Resolve customer issues promptly and professionally
• Maintain tour records, reports, and documentation
• Lead the inbound/outbound group tour
• Support online/offline promotions
• Handle visa processing and documentation
• Coordinate with embassies, consulates, and visa service centers
• Communicate effectively with clients in English (spoken & written)

Requirements

1. Good command of English / Malay (spoken and written) is mandatory
2. Malaysian Nationality or PR Only.
3. Experience in tourism, travel, or hospitality preferred
4. Excellent communication and interpersonal skills
5. Strong organizational and multitasking abilities
6. Customer-focused with problem-solving skills
7. Proficiency in MS Office and booking systems (preferred)
8. Ability to work flexible hours, including weekends if required

Qualifications

1. Diploma or Degree in Tourism, Travel Management, or related field (preferred)
2. Min 1-2 years experience in travel/tour industry
3. Freshers with strong interest in tourism may also apply

What We Offer

• Competitive salary + Commission
• Growth and career development opportunities
• Friendly and professional work environment
• Opportunity to travel (domestic & international)