Tour Coordinator

Super Tours & Travel Service Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel agency in Penang is seeking an enthusiastic Tour Coordinator. You will coordinate tour experiences and handle customer enquiries. Ideal candidates should possess excellent communication skills and be knowledgeable about popular destinations. Fresh graduates are welcome to apply. The company values customer service and offers competitive remuneration along with professional growth opportunities. Join us to contribute to unforgettable travel experiences.

Benefits

Competitive remuneration

Comprehensive benefits

Professional development opportunities

Qualifications

• Fresh graduates welcome; experience in tour coordination or travel consultancy preferred.
• Excellent communication and interpersonal skills essential.
• Strong organizational and problem-solving abilities required.
• Knowledge about tourist destinations and trends is important.
• Fluency in Mandarin, English, and Bahasa Malaysia is crucial.

Responsibilities

• Organise and coordinate seamless tour experiences.
• Handle customer enquiries through various channels.
• Provide up-to-date travel information to customers.
• Follow up on customer inquiries and resolve complaints.
• Adhere to Standard Operating Procedures.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving skills

Knowledge of tourist destinations

Customer service orientation

Fluency in Mandarin

Fluency in English

Fluency in Bahasa Malaysia

Education

Fresh graduates or working experience in tour coordination

Job description

We are seeking an enthusiastic Tour Coordinator to join our team at Super Tours & Travel Service Sdn Bhd in Butterworth, Penang. As a full-time Tour Coordinator, you will be responsible for organising and coordinating seamless tour experiences for our valued customers.

What you'll be doing

• Handle and track all telephone, email, whatsapp & walk-in enquiries and plan itineraries, make reservations, issue tickets/documents for client.
• Handle, answer and respond promptly to customer requests via telephone, e-mail & walk-in enquiries on time.
• Provide professional & up to date information on air fares & travel related matters to customer.
• Follow-up on customer enquiries, ensure deadlines are met.
• Handle and resolve customer complaints.
• Liaise, work closely, build rapport (teamwork) with colleagues, and assist our sales personnel, other departments on tour package matters.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• Assist in Trade shows / Customer shows when necessary i.e. MATTA Travel fair etc.
• Ensure that we have billed and chase for payment for outstanding invoices, no credit given to customer, friends or travel agents unless authorized (written) by Head of Department.
• Ensure that all Standard Operating Procedures are adhered to.
• Any other duties at the discretion of the company.

What we're looking for

• Fresh graduates are welcome to apply or any working experience in a similar tour coordination or travel consultancy role
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and suppliers
• Strong organizational and problem-solving skills, with attention to detail
• Knowledgeable about popular tourist destinations and tourism industry trends
• Passionate about providing exceptional customer service
• Fluency in Mandarin, English and Bahasa Malaysia, with additional language skills an advantage.

What we offer

At Super Tours & Travel Service Sdn Bhd, we are committed to creating a dynamic and supportive work environment. As a Tour Coordinator, you will have the opportunity to develop your skills, grow your career, and be part of a team dedicated to delivering unforgettable travel experiences. We offer competitive remuneration, comprehensive benefits, and a range of professional development opportunities.

About us

Super Tours & Travel Service Sdn Bhd is a leading travel agency in Penang, providing a wide range of tour packages and travel services to domestic and international customers. Established in 1990, we are renowned for our exceptional customer service, innovative tour offerings, and deep local expertise. Joining our team means being part of a company that values collaboration, innovation, and a commitment to sustainable tourism.

Apply now to become our next Tour Coordinator and be a part of our exciting journey!

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