TOUR CONSULTANT

MYEG; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A travel consultancy firm in Malaysia is seeking a Tour Consultant responsible for advising clients on travel destinations, creating customized itineraries, and providing exceptional customer service. The ideal candidate will have a diploma or degree in Travel, Tourism, or Hospitality, along with strong sales and organizational skills. This office-based role may require occasional travel and weekend work during peak seasons.

Qualifications

• Experience in tour sales or travel consultancy is required.
• Ability to create detailed itineraries and quotations.
• Strong knowledge of destinations and tour products.

Responsibilities

• Consult with clients to understand travel preferences and budgets.
• Recommend and sell tour packages and travel services.
• Design customized itineraries for individual and group travellers.
• Coordinate bookings for hotels, tours, and activities.
• Handle tour confirmations, amendments, and cancellations.

Skills

Excellent communication skills

Sales skills

Customer service skills

Organizational skills

Education

Diploma or Bachelor’s degree in Travel, Tourism, or Hospitality

Tools

Travel booking systems

MS Office

Job description

The Tour Consultant is responsible for advising clients on travel destinations and tour packages, creating customized itineraries, and ensuring excellent customer service throughout the travel planning process. This role focuses on selling tour products while delivering memorable travel experiences.

Key Responsibilities

• Consult with clients to understand travel preferences, budgets, and requirements
• Recommend and sell tour packages, holiday programs, and travel services
• Design customized itineraries for individual and group travellers
• Coordinate bookings for hotels, tours, transportation, and activities
• Provide accurate information on destinations, itineraries, and inclusions
• Handle tour confirmations, amendments, and cancellations
• Assist clients with travel documentation such as visas and insurance
• Resolve customer inquiries, complaints, and travel-related issues
• Maintain client records and follow up to ensure satisfaction
• Achieve individual and team sales targets

Required Skills and Qualifications

• Diploma or Bachelor’s degree in Travel, Tourism, or Hospitality
• Experience in tour sales or travel consultancy
• Strong knowledge of destinations and tour products
• Excellent communication, sales, and customer service skills
• Ability to create detailed itineraries and quotations
• Good organizational and time-management abilities
• Proficiency in travel booking systems and MS Office

Preferred Qualifications

• Experience handling inbound, outbound, or group tours
• Familiarity with hotel contracting and tour operations

Working Conditions

Office-based with possible travel for familiarization trips

Occasional out of the normal working hours, including weekends during peak travel seasons or when required by the management