TMCC Regional Head

Takaful Malaysia; Kota Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Takaful insurance provider in Kota Bharu is seeking a strategic leader with a proven track record in driving business growth within the Takaful/Insurance industry. The ideal candidate should have at least 7 years of experience, showcasing strong sales management skills and the ability to develop high-performance teams. Responsibilities include overseeing TMCCs/IFiCs operations, enhancing customer experience, and ensuring regulatory compliance while optimizing branch profitability.

Qualifications

• Minimum 7 years in the Takaful/Insurance industry with proven business growth track.
• Extensive experience in sales management focused on Takaful or insurance products.
• Demonstrated ability to develop strategic sales plans and lead sales teams.

Responsibilities

• Direct strategic direction for TMCCs/IFiCs operations in the region.
• Guide a high-performance team, optimizing performance towards goals.
• Analyze customer feedback and improve customer experience strategy.

Skills

Sales Management

Strategic Leadership

Customer Engagement

Risk Management

Team Development

Education

Bachelor’s degree in Business Administration or related field

Job description

Supervising and guiding the strategic direction of TMCCs/IFiCs operations within a specified region, the role involves providing strategic leadership and collaborating with the Heads of TMCC under supervision to promote business growth while upholding regulatory standards. The responsibility includes ensuring cost-effectiveness to secure branch profitability within the region.

Job Description

1. Strategic Oversight:
   • Directing and guiding the strategic direction of TMCCs/IFiCs operations in the assigned region.
   • Formulating and implementing strategic initiatives to foster business growth in alignment with organizational objectives.
2. Leadership and Collaboration:
   • Providing strategic leadership to the team and collaborating closely with the Heads of TMCC under supervision.
   • Ensuring effective communication and coordination within the team to optimize performance and achieve shared goals.
3. Business Growth:
   • Spearheading efforts to drive business growth by acquiring new clients and enhancing existing relationships.
   • Developing and executing strategies to expand the market presence and increase the organization’s market share within the region.
4. Customer Experience Strategy:
   • Develop and implement a customer experience strategy to enhance overall satisfaction levels across the region.
5. Customer Feedback Analysis
   • Analyze customer feedback to identify trends, areas for improvement and opportunities to enhance the customer experience.
6. Regulatory Compliance:
   • Upholding and ensuring adherence to regulatory standards and compliance requirements.
   • Implementing measures to mitigate risks and maintain a high standard of ethical and legal practices within the operations.
7. Cost-Effectiveness and Profitability:
   • Overseeing financial aspects and ensuring cost-effective operations to safeguard branch profitability.
   • Analyzing financial reports and implementing strategies to optimize resources and enhance overall financial performance.
8. Performance Analysis and Reporting
   • Analyze sales performance metrics and provide insightful reports to higher management.
   • Identify areas for improvement and implement strategic adjustments to optimize outcomes.
9. Team Development:
   • Nurturing a high-performance culture within the team, fostering professional growth and promoting a collaborative work environment.
   • Providing guidance, mentorship and training to team members to enhance their skills and capabilities.
10. Compliance and Risk Management
    • Ensure strict adherence to Takaful regulations, policies and ethical standards.
    • Implement risk management practices to safeguard the branch’s financial integrity.
11. Innovation and Adaptability
    • Encourage a culture of innovation and adaptability to respond effectively to evolving market conditions.
    • Introduce innovative sales techniques and technology solutions to enhance branch performance.
12. Ad-hoc Duties
    • Perform any ad-hoc tasks or responsibilities as directed by the immediate supervisor.

Qualification / Requirement

• With a minimum of 7 years within the Takaful/Insurance industry, the candidate should showcase a proven track record of successfully driving business growth in sales, particularly in a regional context.
• Bachelor’s degree in Business Administration, Marketing, Finance or a related field.
• Extensive experience in sales management, with a focus on Takaful or insurance products.
• Demonstrated ability to formulate and execute strategic sales plans, resulting in significant business growth.
• Proven track record of successfully leading and developing high-performance sales team.
• Experience in customer engagement at a leadership level, building and maintaining relationships with key clients.