Telemarketing

Zuellig Pharma; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading healthcare solutions company in Malaysia seeks an individual to support the commercial team in customer outreach and engagement. The successful candidate will manage customer inquiries, promote sales, and utilize data analytics for effective targeting. Candidates should have a Diploma in Bioscience or related fields and at least two years of sales experience, ideally in telemarketing. Strong interpersonal skills and proficiency in Microsoft Office are essential. This role offers flexibility and growth opportunities in a dynamic environment.

Benefits

Total Rewards program

Growth opportunities

Flexible work-life balance

Qualifications

• Minimum Diploma in Bioscience, Sales & Marketing, or related discipline.
• At least 2 years’ sales experience, with prior telemarketing experience preferred.
• Possess good interpersonal and communication skills.
• Proficient with Microsoft Office (Word, Excel).

Responsibilities

• Engage and build good rapport with existing customers.
• Manage and respond promptly to customers’ enquiries.
• Follow up on sales orders to ensure timely processing and delivery.
• Inform customers of sales promotions and upcoming events.
• Support field force in follow-up on outstanding issues.
• Plan target customer list for effective sales messaging.
• Promote targeted products according to brands’ marketing strategy.
• Collect customer feedback for management reporting.
• Develop monthly action plans to achieve sales targets.

Job description

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world‑class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion‑dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role

To support our commercial team in the outreach and engagement of our customers and consumers, with deployment of the latest data analytics and segmentation tools.

What You’ll Do

• Engage and build good rapport with existing customers, with the aim to achieve win‑win business outcome for both parties.
• Manage and respond promptly to customers’ enquiries received via the Sales hotline, order placement system and digital channels.
• Follow up on sales orders to ensure that the orders have been processed and delivered on time.
• Inform customers of sales promotions, upcoming events etc.
• Support the field force in following up on any outstanding issues and feedback from customers.
• Review and plan relevant target customer list, with the use of data analytics tools, for intended sales messaging to ensure effective sales – existing, lapsed and new opportunities.
• Promote focused products with key messages in line with the brands’ marketing strategy to your assigned customers via phone calls, emails etc.
• Collate customers’ feedback on assigned products based on performance and changes observed for reporting back to management.
• Review and work out an action plan including call plan at the beginning of each month to achieve set target.

Customer Database Management

• Update Client database on a regular basis to better aid customer segmentation.
• Maintain existing email database collected by the field force/digital platforms.

Others

• Achievement of call and attendance KPIs as per assigned.
• In compliance with Company’s policies and SOPs.
• Support all ad‑hoc CRM or MCE projects or programs as assigned.

What will make you successful

Must‑Have

• Minimum Diploma in Bioscience, Sales & Marketing, or related discipline.
• At least 2 years’ sales experience, with prior telemarketing experience preferred.
• Possess good interpersonal and communication skills.
• Proficient with Microsoft office (word, excel).

Advantage to Have

• Prior experience in the pharmaceutical, consumer healthcare, eCommerce or related industries would be a distinct advantage.

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

As a leading multi‑market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.

Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

Our Total Rewards program is designed to support your overall well‑being in every aspect.