Technology Support Officer

Sime Darby; Kedah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading organization in IT services based in Kedah is looking for candidates to assist with project deployments, monitor IT assets, prepare reports, and ensure compliance with relevant regulations. The role involves supporting business applications and managing all IT equipment to maintain efficient operations. Candidates should have a strong attention to detail and a proactive approach to IT service management.

Responsibilities

• Assist with project deployment.
• Monitor and control IT assets.
• Prepare documentation for IT distribution.
• Provide monthly IT Asset and Expenses reports.
• Escalate user requests appropriately.
• Prepare weekly IT incident and request reports.
• Support business applications.
• Provide IT equipment support.
• Monitor software licensing.
• Ensure compliance with Tisax.
• Execute General Duties under OSHA and EQA.

Job description

Responsibilities

• To assist any project deployment from company whenever required.
• To monitor & control all IT Asset such as PC, Laptop & other IT Equipment.
• To prepare & provide documentation of all IT distribution.
• To prepare monthly IT Asset & Expenses report.
• To ensure user request is escalated appropriately & meet Service Level Resolution of any IT related issue.
• To prepare weekly IT incident & request report.
• Business application support.
• IT equipment support.
• Software licensing monitoring.
• All reports and documentation to follow Tisax compliance.
• To execute the General Duties of Employer under part IV Section 15 of Occupational Safety and Health Act (OSHA 1994) and Environmental Quality Act (EQA 1974).