Technical Support Engineer (Smartphone Repair Technician)

DTL Malaysia Sdn Bhd; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company in Ipoh is seeking a Technical Support Engineer (Smartphone Repair Technician) for a 3-month contract, potentially becoming permanent. Responsibilities include inspecting, troubleshooting, and repairing smartphones, along with maintaining stock. Ideal candidates possess at least a diploma and should have experience as a smartphone technician. Benefits include maternity leave, bonuses, and opportunities for promotion. Apply now to join a collaborative team!

Benefits

Maternity leave

Attendance bonus

Performance bonus

Promotion opportunities

Qualifications

• Candidate must possess at least Primary/Secondary School/SPM/O Level, Professional Certificate, Diploma or equivalent.
• Candidacy knowledge in Smartphone Repair and testing is essential.
• Strong attention to detail and ability to meet deadlines is a prerequisite.

Responsibilities

• Inspect company products for deficiencies and troubleshoot issues.
• Undertake repairs and replacements of smartphone components.
• Compile log reports for software issues encountered.

Skills

Smartphone Repair knowledge

Attention to detail

Interpersonal communication

Team collaboration

Education

Primary/Secondary School/SPM/O Level, Diploma, or Professional Certificate

Job description

Technical Support Engineer (Smartphone Repair Technician)

Inspect the company's branded product for any deficiencies.

Troubleshoot both the hardware and software of the company's branded product.

Undertake the repair and replacement of components in the company's branded product.

Take responsibility for compiling detailed log reports for any software issues encountered in the company's branded product.

Document all the components utilised during the repair process.

Responsible for stock arrangements for all service centres.

Conduct a stock check and report to the warehouse team when necessary.

Print and affix all fault stickers onto the defective In Warranty (IW) and Out of Warranty (OOW) parts.

Arrange for the return of faulty IW and OOW parts to the warehouse.

Maintain service performance, discuss, and enhance service centre KPIs.

Address emergencies such as customer complaints, stock discrepancies, and others.

Report the service centre's status to headquarters and devise appropriate strategies.

Collaborate with colleagues to identify challenges and implement effective solutions.

Document all the necessary information such as Google’s account password and others.

Ensure the proper care of company fixed assets and uphold the cleanliness and orderliness of the service centre.

Handle incoming and outgoing calls to address customer inquiries.

Execute additional administrative tasks as necessary.

Contact customer for the completion of the device repair.

Submit weekly financial reports to Finance and remit service centre earnings to the company.

Any other assigned duties and responsibilities from time to time.

Requirements

• Candidate must possess at least Primary/Secondary School/SPM/O Level, Professional Certificate, Diploma/Advanced/ Higher/Graduate Diploma in any field.
• Candidates must be knowledgeable in Smartphone Repair and testing.
• Strong attention to detail and able to deliver within assigned deadlines.
• Possess positive interpersonal communication skills and keen to learn.
• Work well in a team environment and be a collaborative team player.
• Advantageous to be knowledgeable in smartphone hardware, software repair and testing.

Job Type: Contract (3 months), possible to convert to permanent if performing outstanding

Maternity leave

Opportunities for promotion

Parental leave

Schedule:

Fixed shift

Supplemental Pay:

Attendance bonus

Performance bonus

Experience:

Smartphone Repair Technician: 1 year (Preferred)

Willingness to travel:

25% (Preferred)

We are looking for Technical Support Engineer (smartphone repair technician) based in Ipoh, join us now!