Technical Support Engineer

Vatech Co. Ltd.; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company in Malaysia is seeking a Technical Support Engineer to assist customers with troubleshooting and resolving technical issues related to products. Responsibilities include providing support through various channels, diagnosing software/hardware problems, and conducting training sessions. Candidates should have a degree in a relevant field and possess strong problem-solving and communication skills. This role welcomes both experienced professionals and fresh graduates.

Qualifications

• Degree in Computer Sciences or IT (Electrical, Biomedical, Electronic degrees also acceptable).
• Basic computer knowledge.
• Experience in troubleshooting software and hardware issues.

Responsibilities

• Provide support via phone, email, chat, and on-site.
• Diagnose and resolve software and hardware issues.
• Assist with product setup and configuration.

Skills

Problem-solving skills

Technical knowledge

Communication abilities

Customer service

Education

Degree in Computer Sciences or IT

Degree in Electrical Engineering

Degree in Biomedical Engineering

Degree in Electronic Engineering

Job description

We are looking for a Technical Support Engineer to assist our customers with troubleshooting and resolving technical issues related to our products. Your main responsibilities will include:

Providing support via phone, email, chat and on-site.

Diagnosing and fixing software and hardware problems.

Assisting customers / dealers with product setup and configuration.

Communicate with customers / dealers regarding aftersales issues.

Documenting issues and solutions in our knowledge base.

Collaborating with engineering teams to report bugs and suggest improvements.

Conducting training sessions for customers / dealers on product features.

Monitoring systems to proactively address potential issues.

Qualifications

Candidates must possess at least a Degree in Computer Sciences or IT. However, those with Electrical, Biomedical, Electronic Engineering Degree are also encouraged to apply.

Basic computer knowledge is a must.

Required language(s): English

Both experienced and fresh graduates are encouraged to apply

Strong problem-solving skills and technical knowledge.

Excellent communication and customer service abilities.

Experience with troubleshooting software and hardware issues.

Ability to work collaboratively in a team environment.

Join us and help deliver exceptional support to our customers!