Technical Support Engineer

TimeTec Computing Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Malaysia is seeking a customer support technician to provide level one technical support via various channels including email and phone. The ideal candidate will have a diploma in engineering and at least one year of relevant experience. Knowledge in software and hardware is advantageous. Responsibilities include assisting clients, responding to requests, conducting technical training sessions, and supporting walk-in customers. This position is a great opportunity for those looking to grow in a dynamic environment.

Qualifications

• Candidate must have at least a Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication) or equivalent.
• Must be fluent in written and spoken English.
• At least 1 year of working experience in technical support is required.
• Knowledge in software, network, and hardware is an advantage.

Responsibilities

• Assist clients with level one technical support via email, phone, live chat, and remote access.
• Respond to customer requests for assistance in a professional manner.
• Conduct technical training sessions for clients.
• Attend to walk-in customers for technical support.

Skills

Customer support

Technical troubleshooting

Software knowledge

Network knowledge

Hardware knowledge

Fluent English

Team collaboration

Education

Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication)

Job description

To assist clients with level one technical support via email, phone, livechat, and remote access.

Respond to all customer requests for assistance in a professional manner.

Be involved in pre-sales activities and after sales services.

Diagnose and troubleshoot for technical issues.

Conduct technical training session for both local and overseas clients.

Attend to walk-in customers and provide technical support if necessary/requested by team leader.

Conduct duties assigned by superior from time to time.

Requirements

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication) or equivalent.

Required language - Must be fluid in written and spoken English.

Have passion and willing to learn new technology products.

Self-motivated and able to work independently as well as being a dynamic team player.

At least 1 Year(s) of working experience in the related field is required for this position.

Knowledge in Software, Network and Hardware are an added advantage.

Preferably Junior Executive specialized in Technical & Helpdesk Support or equivalent.

Fresh degree holders are encouraged to apply.