Technical Support Engineer

Cohu Malaysia Sdn Bhd; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A semiconductor technology firm in Malaysia seeks a Technical Support Engineer to provide technical support for Automatic Test Equipment and troubleshoot issues in Linux environments. The ideal candidate will have a degree in Computer Science or a related field, with over two years of experience in technical support. Strong Linux command line and scripting skills are essential, alongside excellent communication abilities. This position offers a collaborative work environment with opportunities for growth and innovation.

Benefits

Five-Day Work Week

Flexible Working Arrangement

Profit Sharing

Overseas Opportunities

Qualifications

• 2+ years of experience in technical support or system administration.
• Familiarity with software/hardware interactions.
• Prior customer-facing support experience in semiconductor industry.

Responsibilities

• Provide technical support for ATE software and hardware.
• Diagnose and troubleshoot issues in operating systems.
• Collaborate with engineering teams to resolve technical issues.
• Support system integration and software updates for customer deployments.

Skills

Linux command line tools

Scripting (Bash, Python)

Troubleshooting skills

Networking concepts

C/C++ or Python experience

Communication skills

Education

Bachelor’s or Associate’s degree in Computer Science or related field

Tools

Linux

Automatic Test Equipment (ATE)

Job description

Overview

LTX Credence Sdn Bhd (A Cohu Company) is hiring! Join Our Team. At Cohu Malaysia, we are committed to driving innovation and excellence in the semiconductor industry. Our mission is to create a dynamic and inclusive work environment where every team member feels a sense of belonging and has the opportunity to make a meaningful impact. By joining us, you will be part of a collaborative and forward-thinking workforce dedicated to shaping the future of technology.

Responsibilities

• Provide technical support for Automatic Test Equipment (ATE) software and hardware, with a focus on Linux-based environments for our existing installed base of customers.
• Diagnose and troubleshoot issues in operating systems, drivers, middleware, and test program execution.
• Collaborate with engineering teams to resolve escalated technical issues and provide feedback for product improvements.
• Support system integration, configuration, and software updates for customer deployments.
• Assist in analyzing system logs, crash dumps, and error reports.
• Develop and maintain knowledge base articles, troubleshooting guides, and training material for internal teams and customers.
• Provide remote and occasional onsite support to global customers and manufacturing partners.
• Participate in new product introduction (NPI) by supporting validation, software installation, and customer acceptance.

Our Ideal Candidate

• Bachelor’s or Associate’s degree in Computer Science, Electrical Engineering, Software Engineering, or related field (or equivalent practical experience).
• 2+ years of experience in technical support, system administration, or software engineering in a Linux environment.
• Proficiency with Linux command line tools, scripting (Bash, Python, or similar), and system monitoring.
• Strong troubleshooting skills in software/hardware interactions.
• Familiarity with automatic test equipment (ATE), semiconductor test systems, or similar complex instrumentation.
• Experience with networking concepts, remote debugging, and software deployment.
• Excellent communication and documentation skills, with the ability to explain technical issues to both engineers and non-technical users.
• Experience with C/C++ or Python in a test environment.
• Knowledge of test methodologies, data acquisition systems, or device drivers.
• Prior customer-facing technical support experience in a semiconductor, electronics manufacturing, or test equipment industry.
• Understanding of reliability, uptime, and performance requirements in manufacturing environments.

Why Join Us?

At Cohu Malaysia, we offer a collaborative work environment that fosters growth, innovation, and a commitment to excellence. You'll have the opportunity to work with cutting-edge technology and make a significant impact on our products and processes.

We value our people and offer them

• Five-Day Work Week
• Flexible Working Arrangement
• Profit Sharing
• Overseas Opportunities

Apply Today!

If you're ready to take your career to the next level and work with a team that's pushing the boundaries of technology, apply now to join Cohu Malaysia as a Technical Support Engineer!

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