Technical Support

VeecoTech; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company seeks a tech-savvy individual to manage domain registration, troubleshoot website issues, and assist clients with technical support. The role requires strong problem-solving skills and a passion for technology, along with the ability to maintain professionalism under pressure. The successful candidate will provide essential maintenance and support for both corporate and client websites, ensuring technical issues are resolved efficiently.

Qualifications

• Strong problem-solving and critical thinking skills.
• Passion for technology and willingness to learn.
• Ability to work under pressure while maintaining professionalism.

Responsibilities

• Manage domain registration and DNS configuration.
• Diagnose and repair website-related faults.
• Assist clients with third-party plugin issues.
• Troubleshoot technical issues for corporate and client websites.
• Follow up with clients to ensure issues are resolved.
• Provide regular maintenance and health checks for websites.

Skills

Problem-solving

Critical thinking

Technical troubleshooting

Client communication

Job description

Responsibilities

• Manage domain registration, DNS configuration and technical auditing.
• Diagnosing and repairing faults related to website.
• Assist client’s in installing third-party plugin related issues.
• Troubleshooting for the corporate’s and clients’ websites technical issues.
• Following up with clients actively to ensure the issue is resolved.
• Provide regular maintenance and health check for the corporate and clients’ websites.

Qualifications

• Possess strong problem-solving and critical thinking skills to solve various technical issues.
• Passion for technology and willingness to learn new skills.
• Able to work well under pressure and follow through on items to completion while maintaining a professional demeanour.