Technical Services Specialist - South America

Mine Vision Systems; Remote; MYR 100,000 - 150,000; Full time

Job summary

A mining technology firm is hiring for a position focused on providing technical support and training for customers in the underground mining sector. Successful candidates will have prior experience in Technical Services and a Bachelor of Science degree in Geology or Engineering. The role requires effective communication skills and the ability to work collaboratively in a team environment. This position offers a competitive salary, full benefits, and the chance to work with cutting-edge technology remotely.

Benefits

Competitive salary

Full benefits including medical, dental, and vision

Generous PTO

Opportunity for hands-on work with cutting-edge technology

Qualifications

• Prior underground experience in Technical Services strongly preferred.
• Confident and positive customer service approach.
• Self-starter with the ability to learn new concepts quickly.

Responsibilities

• Work in a safe and professional manner, underground and at remote locations.
• Provide training, technical support, and consulting services to customers.
• Support the sales and commercial teams in expanding MVS technology usage.

Skills

Underground experience in Technical Services

Customer service

Teamwork

Excellent communication skills

Ability to learn quickly

Education

Bachelor of Science in Geology or Engineering

Tools

Underground mapping software

Modeling software

Job description

Mine Vision Systems is a mining technology company building the decision‑making platform for underground mining. We introduce high‑fidelity data into the mining workflow that has simply never existed before, enabling operators to move from assumptions to evidence‑based decisions. Our digital infrastructure is designed to map, monitor, and manage the underground mining environment with confidence, creating a persistent, data‑rich foundation for operational and strategic decision‑making. Since the launch of our flagship product, FaceCapture, in late 2023, adoption has accelerated rapidly as customers realize the value of truly understanding their underground operations.

We focus on underground mining of critical minerals and precious metals, where small improvements in accuracy and insight drive outsized returns. Our technology delivers millions of dollars in annual value by minimizing overbreak, improving ore calls, enhancing resource models, and enabling a growing set of high‑impact applications across the mine lifecycle. By transforming raw underground data into actionable intelligence, Mine Vision Systems empowers mining teams to operate more efficiently, more predictably, and with greater confidence than ever before.

Essential Functions

• Work in a safe and professional manner, underground and at remote locations
• Provide training, technical support, and consulting services to customers, including:
  • Train customers who have a diverse set of technical and mining industry backgrounds
  • Ensure the customer feels that their experience is positive and productive
  • Assess, properly document, and resolve issues in a timely manner
  • Communicate confidently and effectively with customers, creating excitement for adoption of MVS technologies
  • Gather customer feedback at mine sites and through remote touchpoints
• Support the sales and commercial teams to create a compelling case for each new customer to purchase MVS technology, and then expand usage over time
• Test and familiarize yourself with new versions of products when required
• Contribute to the ongoing development and improvement of training materials
• Encourage an environment of collaboration by engaging in teamwork and building relationships across departments
• Respond to and courteously accept unexpected requests on behalf of management and other staff whenever possible
• Travel up to 50% both domestically and internationally

Knowledge, Skills and Abilities

• Prior underground experience in Technical Services strongly preferred: e.g. in Geology, Geotech, Engineering, etc.
• Bachelor of Science in Geology or Engineering strongly preferred
• Confident, positive customer service approach
• Self‑starter with the ability to learn new concepts quickly
• Demonstrates understanding of underground face mapping concepts
• Experience with underground mapping, modeling, and/or engineering software
• Ability to work within a team environment and possess excellent communication skills
• Ability to deal with multiple, competing demands and prioritize appropriately
• Ability to speak in public and provide presentations before an audience
• Excellent written, speaking, and reading comprehension skills in the English language
• Secondary language skills: ideally Portuguese (Brazilian) and Spanish

Physical requirements

• Frequent sitting, standing, typing, use of hands, travel on airplanes, and working in underground mines
• Valid driver's license and passport
• Occasional: bending, reaching, confined spaces, and lifting up to 50 lbs

Benefits

• Competitive salary
• Full benefits offering including: medical, dental, vision, disability, life insurance
• Generous PTO
• Fully remote position
• Small team that allows for immediate impact and showcasing of your talents
• Opportunity for hands‑on work with cutting edge technology