Technical Helpdesk Support

Find Talent; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is looking for a candidate to provide software support to dealers and customers in Malaysia. Responsibilities include troubleshooting and addressing inquiries through multiple channels. Applicants should hold a diploma or degree and be proficient in English and Bahasa Malaysia; fluency in Mandarin is an advantage. This role is open to fresh graduates, making it a great entry point into the industry.

Qualifications

• Diploma or Degree qualification.
• Proficient in both English and Bahasa Malaysia.
• Fluency in Mandarin is a plus.
• Customer-oriented with a patient and service-driven attitude.
• Experience with accounting systems is an advantage.
• Open to fresh graduates.

Responsibilities

• Deliver support to dealers and customers on software products.
• Maintain detailed records of all activities.
• Follow up on unresolved tasks to ensure inquiries are addressed.
• Work effectively both independently and in a team.
• Perform additional tasks as assigned.

Skills

Customer-oriented

Fluent in English

Fluent in Bahasa Malaysia

Fluency in Mandarin

Education

Diploma or Degree qualification

Tools

Accounting systems

Job description

Responsibilities

• Deliver support to dealers and customers by offering guidance, troubleshooting, and consultation on software products through phone, email, and remote sessions.
• Maintain detailed records of all activities, including inquiries, issues, customer feedback, and the solutions provided.
• Continuously follow up on unresolved tasks internally and externally to ensure all customer inquiries are properly addressed.
• Demonstrate the ability to work effectively both independently and as part of a team.
• Perform additional tasks as assigned by team leaders when necessary.

Qualifications

• Diploma or Degree qualification
• Proficient in both English and Bahasa Malaysia.
• Fluency in Mandarin is a plus, as the role involves interaction with Mandarin-speaking clients.
• Customer-oriented with a patient and service-driven attitude.
• Experience or familiarity with accounting systems or software support is an advantage.
• Open to fresh graduates—encouraged to apply.