Technical Engineer

Mandiri Solution; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology services provider in Shah Alam seeks candidates for IT roles involving system and application installation in contact center environments. The ideal candidate should have a degree in IT or related fields, good communication skills, and a self-motivated attitude. Fresh graduates are encouraged to apply. This is a full-time role with a salary range of RM 1,800 to RM 4,500 per month and additional benefits.

Benefits

Transportation allowance

Mobile allowance

Medical allowance

Eyewear allowance

Qualifications

• Knowledge of installing and configuring systems.
• Ability to conduct first level troubleshooting.
• Willingness to work overtime.

Responsibilities

• Install, configure, and implement systems in contact centres.
• Conduct troubleshooting and assist in case escalation.
• Support network infrastructure and perform daily system checks.

Skills

Good communication skills

Self-motivated

Ability to work in a team

Education

Degree/diploma in IT/telecommunication or equivalent

Job description

Overview

Responsibilities and requirements for a position in IT/telecommunication environment with focus on system and application installation, configuration, testing, and support in contact centre, back office, CRM, networking or digital channel communications.

Responsibilities

• Install, configure, testing and implement system and application in contact centre and back office environment, CRM or networking or digital channel communication.
• Conduct first level troubleshooting to resolve issues.
• Assist in case escalation to product principal while ensuring minimal disruption to operations and maintaining high quality standards.
• Support network infrastructure, daily system operation check, schedule backup and server accordingly.
• Assist customers in patch updates, prepare and submitting project requirement and reports.
• Coordinate job requests and update the project manager on all related project matters.
• Ensure all the required project documentation is performed accordingly.

Additional Requirement

• Knowledge of installing, configuring, and troubleshooting system if any
• Self-motivated achievers with initiative, an enthusiasm to learn
• Can work independently and in a team
• Good communication skills (written, verbal, and face-to-face)
• Willing to work overtime
• Own transportation - car/motorcycle
• Fresh graduates are welcomed to apply

Interest candidate please e-mail your latest resume with photo to .

Job Info & Requirement

• Contract Type Full-time
• Job Type Non-Executive
• Experience Level < 1 year, 1-3 years
• Job Categories IT (Technology)
• Degree/diploma or equivalent preferably in IT/telecommunication/science computer/network or equivalent
• Language Required English, Bahasa Malaysia
• Nationality Preferred Malaysians Only
• All Genders
• Own Transport Car/Van

Salary & Other benefits

• RM 1,800 to RM 4,500 per month

Other Benefit (Optional) Allowance include;- Petrol- Mobile- Transportation- Medical- Eyewear