Technical Assistant

ASK Headhunter; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading staffing agency is seeking a Technical Assistant in Shah Alam, Malaysia. This role involves supporting the technical operations of the company, including product installation, maintenance, and troubleshooting. The ideal candidate should possess strong communication skills, a relevant engineering diploma, and the ability to work independently. Proficiency in both Bahasa Malaysia and English is required, along with a willingness to travel to outstation locations as needed. Competitive compensation and opportunities for professional development are offered.

Qualifications

• Proficient in basic computer applications and office software.
• Possess own reliable transport.
• Willingness to travel to outstation locations as required.

Responsibilities

• Perform product testing, commissioning, troubleshooting, maintenance, and repair activities.
• Collaborate with the Sales team to resolve on-site technical issues.
• Execute scheduled maintenance and service tasks at customer sites.

Skills

Proficient in spoken and written Bahasa Malaysia

Proficient in spoken and written English

Strong communication skills

Organizational skills

Coordination skills

Education

Certificate or Diploma in Electrical, Mechanical, Electronic Engineering, or related discipline

Job description

Responsibilities

1. Perform product testing, commissioning, troubleshooting, maintenance, and repair activities in accordance with company standards.
2. Collaborate with the Sales team to address and resolve on‑site technical issues effectively.
3. Execute scheduled maintenance and service tasks at customer sites, ensuring timely and professional completion.
4. Maintain accurate records of completed tasks and provide regular updates to the immediate supervisor.
5. Prepare and submit detailed service reports to Technical Administration and notify the Sales team of task completion.
6. Participate in project site briefings with the site maintenance team to ensure proper product operation and maintenance.
7. Liaise with suppliers to resolve technical issues and implement solutions to address customer complaints.
8. Escalate critical site issues to the immediate supervisor and provide informed recommendations for resolution.
9. Attend CIDB inspections and verify product compliance at ports and project sites.
10. Report incidents of product damage resulting from mishandling during inspections or transport.
11. Assist in managing outstanding payments, including following up on unpaid invoices.

Qualifications

• Certificate or Diploma in Electrical, Mechanical, Electronic Engineering, or a related discipline.
• Proficient in spoken and written Bahasa Malaysia and English.
• Competent in basic computer applications and office software.
• Strong communication, organizational, and coordination skills to effectively engage with technical teams, site personnel, customers, and Sales staff.
• Possess own reliable transport and willingness to travel to outstation locations as required.
• Demonstrated ability to work independently while adhering to company standards and timelines.

About the Role

The Technical Assistant is responsible for supporting the technical operations of the company, ensuring efficient installation, maintenance, troubleshooting, and servicing of products. This role requires close coordination with internal teams, customers, and suppliers to maintain high standards of service, product performance, and customer satisfaction.