Technical Account Manager

Razorpay; Malaysia; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading fintech company in Malaysia is seeking a Technical Account Manager to serve as the primary technical contact for Super Enterprise Merchants post Go-live. This role involves managing relationships, addressing technical challenges, and advocating for product improvements. Candidates should have over 2 years of experience in technical product roles within SaaS environments, excellent communication, and project management skills. Join a dynamic team where ownership and learning are core to the culture.

Qualifications

• 2+ years experience in a technical product and SaaS disciplines in a customer facing role.
• Previous experience in Customer success and/or account management more from a technical point of view in a SaaS environment.
• Basic programming experience will be a plus.

Responsibilities

• Build healthy relationships with customer’s tech contacts.
• Understand merchant queries and troubleshoot technical challenges.
• Work closely with sales, product, and engineering teams.

Skills

Technical product knowledge

Customer relationship management

Communication skills

Problem-solving skills

Project management

Education

Bachelor's degree in Computer Science/Information Science

Tools

JIRA

Zendesk

Job description

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From seamless checkouts to payroll automation, across India, Singapore, and Malaysia, we’ve been engineering a fintech ecosystem that’s redefining how money moves across Asia — and we’re just getting started.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme — and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions — including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) — along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen — you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle — if you’re curious, you’ll feel at home here. People > Pedigree — we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles — this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.

Roles and Responsibilities

• Build healthy relationships with customer’s tech contacts, help them unblock challenges and turn them into advocates.
• Understand merchant queries, analyze them and do hands‑on troubleshooting to ensure merchant’s day‑to‑day technical challenges are resolved in a timely and professional manner.
• TAM will have a good understanding of the payment product stack.
• Report issues or bugs to Product / Software engineering teams by raising Jira and work towards a resolution with collaboration.
• Advocate and drive merchant behavior as well as identify new opportunities where Razorpay products and technologies can better fit the merchant’s business of monetary transactions.
• Will work as a subject matter expert and drive all best practices with the merchant, document all tech related information, gather feedback, request enhancements, and develop detailed business requirements to represent the client in product prioritization cycles.
• Work very closely with the sales, product, and engineering teams on a day to day basis.

Requirements and Qualification

• 2+ years experience in a technical product and SaaS disciplines in a customer facing role.
• Bachelor’s degree in Computer Science/Information Science and Technical certifications is a plus.
• Previous experience in Customer success and/or account management more from a technical point of view in a SaaS environment.
• Excellent in written and verbal communication and good in presentation skills.
• Excellent multitasking and project management skills.
• Experience in JIRA, Zendesk or similar tools.
• Basic programming experience will be a plus.
• Ability to uncover evolving customer requirements and map to platform features.
• Exceptional project management and organizational skills - especially in coordinating meetings and follow ups with global stakeholders across multiple time zones and discipline.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.