Tech Support L1/L2

Oxydata Software; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A Malaysian IT company is seeking a Commvault Technical Support Engineer to provide expert support for data management solutions. Responsibilities include troubleshooting Commvault backup issues, monitoring backup operations, and maintaining documentation. The ideal candidate should have a Bachelor's degree in Computer Science or IT, 3-5 years of experience in customer support, and strong communication skills in English and either Chinese or Japanese. Join a collaborative team focused on cutting-edge technologies.

Benefits

Opportunity to work with cutting-edge technologies

Career development in enterprise support

Collaborative technical team environment

Qualifications

• 3-5 years of experience in technical or customer support, preferably in enterprise data backup and recovery environments.
• Solid hands-on expertise with Commvault software.
• Strong troubleshooting skills in Windows Server, Linux, VMware/Hyper-V technologies.

Responsibilities

• Troubleshoot and resolve customer issues for Commvault backup and recovery products.
• Manage and monitor backup operations and disaster recovery plans.
• Document technical procedures and support case notes.

Skills

Troubleshooting

Customer support

Communication in English and Chinese or Japanese

Technical expertise in Commvault

Networking fundamentals

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Commvault software

Veritas

Veeam

NetBackup

Avamar

Job description

Tech Support L1/L2
Job ID: 5WWWW865
Location: Kuala Lumpur, Malaysia
Work Mode: Onsite | Hybrid
Job Type: Permanent | Contract

Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and Enterprise Application Development to drive digital transformation for global clients.

We are seeking an experienced Commvault Technical Support Engineer to provide expert technical support to enterprise customers for Commvaults backup, recovery, and data management suite.

Responsibilities

• Troubleshoot and resolve customer issues for the full suite of Commvault backup and recovery products, both remotely and on-site.
• Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
• Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
• Document technical procedures, support case notes, and solutions for customer issues.
• Perform root cause analysis and escalated software bugs or product enhancements as needed.
• Contribute to labs, simulations, and product beta testing initiatives.
• Provide best-in-class support via phone, email, and online forums, maintaining high customer satisfaction.
• Coordinate with product development and engineering teams for advanced troubleshooting and resolution.
• Maintain up-to-date knowledge of changes in Commvault products, emerging backup technologies, and compliance requirements.

Requirements

Must-have:

• Bachelors degree in Computer Science, Information Technology, or equivalent relevant experience.
• 3-5 years of experience in technical or customer support, preferably in enterprise data backup and recovery environments.
• Solid hands-on expertise with Commvault software; familiarity with tools like Veritas, Veeam, NetBackup, or Avamar is a plus.
• Strong troubleshooting skills in Windows Server, Linux, VMware/Hyper-V, and networking fundamentals.
• Experience implementing, configuring, and monitoring enterprise backup solutions.
• Excellent written and verbal communication skills in English and Chinese or English and Japanese.

Nice-to-have:

• Experience with Commvault Suite (Backup, Restore, Disaster Recovery).
• VMware, Hyper-V administration knowledge.
• Data backup and archive management expertise.
• Strong understanding of TCP/IP, DNS, and network troubleshooting.
• Disaster recovery planning and testing exposure.
• Customer-first attitude and problem-solving mindset.

Why Join Us

• Opportunity to work with cutting-edge backup and disaster recovery technologies.
• Exposure to large-scale enterprise clients and critical data management environments.
• Supportive, collaborative technical team environment.
• Career development in enterprise support and system engineering.