Tech-Savvy Customer Support Specialist

ASolute; Sepang; On-site; MYR 30,000 - 40,000; Full time

Job summary

A technology solutions provider in Cyberjaya, Selangor, seeks a Customer Support representative to deliver exceptional service. Responsibilities include providing efficient support via various channels, troubleshooting technical issues, and educating customers on product features. Qualifications include a Diploma in IT/Computer or related field with strong communication skills. This full-time position offers competitive salary and a supportive work environment. Fresh graduates are encouraged to apply.

Benefits

Competitive salary

Generous benefits package

Opportunities for development and growth

Qualifications

• Experience or knowledge in the logistics industry is a plus.
• Fresh graduates are welcomed to apply.
• Ability to explain technical concepts in easy-to-understand language.

Responsibilities

• Provide friendly and efficient support to customers.
• Troubleshoot and resolve technical issues promptly.
• Educate customers on product features and capabilities.
• Escalate complex issues and ensure a satisfactory resolution.
• Gather customer feedback to identify improvements.
• Maintain accurate records of customer interactions.

Skills

Written and verbal communication skills

Basic Microsoft Office experience

Customer service orientation

Problem-solving skills

Analytical skills

Education

Diploma in IT/Computer or related qualification

Job description

A technology solutions provider in Cyberjaya, Selangor, seeks a Customer Support representative to deliver exceptional service. Responsibilities include providing efficient support via various channels, troubleshooting technical issues, and educating customers on product features. Qualifications include a Diploma in IT/Computer or related field with strong communication skills. This full-time position offers competitive salary and a supportive work environment. Fresh graduates are encouraged to apply.