Team Manager, FMO Fiduciary & Fund Services Operation

Standard Chartered; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading international bank in Kuala Lumpur seeks an experienced professional to deliver services and reports to stakeholders, manage operational risks, and lead a team. Candidates should have 7-10 years of experience, a bachelor's degree, and strong stakeholder management skills. The role offers a competitive salary, flexible working options, and a commitment to inclusion and diversity.

Benefits

Competitive salary

Flexible working options

Core bank funding for retirement savings

Proactive wellbeing support

Continuous learning culture

Qualifications

• Min 7-10 years of experience in the relevant field.
• Experience or good knowledge in Transfer Agency/Securities Services.
• Familiar with Financial Markets products.

Responsibilities

• Deliver service/reports to Country Stakeholders/clients.
• Manage operational risk to avoid losses.
• Process training for new joiners.

Skills

Strong stakeholder management

Good communication skills

Operational risk management

Education

Bachelor’s degree or equivalent

Tools

Financial Markets products

Transfer Agency/Securities Services

Job description

Job Summary

• To deliver service / reports to Country Stakeholders/clients in accordance with requirement and timeline as agreed in Services Level Memorandum and ensure reporting deadlines are met.
• Recording and disbursing dividends either by payment or re-investment.
• Calculating and disbursing payments of fees to the investment manager/advisor, custodian, administrator and other service providers as required.
• To ensure accurate and timeliness processing of each deliverable, and as appropriate the Fund Offering Memorandum and related documents such as fund’s SLM.
• To ensure accurate capturing of trades / prices / Reporting/ Payment processing for all Countries served.
• To ensure fund administration services fees are settled on timely manner.
• To support Assistant Manager/Manager/Senior Manager, handle and delivery assigned ad hoc project within the deadline.
• Manage and avoid risks to clients, Bank / Group by ensuring prompt and accurate reporting to clients / management, timely rectification and / or monitoring of any discrepancies.
• To provide accurate statistics relating to Key Risk Indicator (KRI) and Key Performance Indicator (KPI) to help measuring and meet division objectives.
• To conduct RCA and focus on reduction of repeated errors
• Process training to new joiners, regular updates on the process change and incorporation of the changes in DOI (Departmental Operating Instruction).
• Ensure proper functioning of day-to-day controls, periodic monitoring of activities and timely resolution of risk issues.
• To ensure successful completion of BCP/DR test at required frequencies.

Key Responsibilities

Strategy

• Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
• Business
• Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives

Processes

Processes

• Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgement

Risk Management

Risk Management

• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transaction

Governance

Governance

• Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group

Skills and Experience

• Bachelor’s degree or equivalent
• Min 7-10 years or experience in the relevant field
• Experience or good knowledge in Transfer Agency/Securities Services
• Familiar with Financial Markets products
• Able to manage operational risk appropriately to avoid any operational loss
• Good communications skills verbal and written
• Strong stakeholder management
• Prior experience in managing team size of 10-15 people

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.