Team Manager

I-Xeon Technologies; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology firm in Malacca seeks a Management Specialist to lead systems support engineers and oversee IT infrastructure projects. The ideal candidate holds a Diploma or Bachelor's Degree in IT and has at least 2 years of relevant experience. Responsibilities include conducting performance reviews, liaising with customers, and implementing enterprise-level systems. Strong interpersonal skills, a customer-oriented mindset, and excellent organizational talents are required. This position offers the opportunity for professional growth and collaboration.

Qualifications

• Minimum 2 years work experience in a related role.
• Possess initiative, independence, and self-motivation.
• Demonstrate excellent people skills.

Responsibilities

• Lead and manage a team of systems support engineers.
• Conduct performance reviews and set individual goals.
• Design, implement, and maintain enterprise-level systems.
• Plan and manage IT infrastructure projects.
• Liaison with customers on service status.

Skills

Interpersonal & Communication

Customer Oriented

Presentation

Problem Solving

Organizational Skills

Time Management

Education

Minimum Diploma/Advanced Diploma/Bachelor's Degree in Computer Science/Information Technology

Job description

Management

• 1. Lead and manage a group of systems support engineers, with change management team, global support team, and systems administration team, giving supervision & fostering collaboration and develop professional growth.
• 2. Understand the company's services, products, long-term strategy, and business objectives.
• 3. Conduct performance reviews, set individual goals, and provide continuous feedback.
• 4. Creating training programs, materials, and supplies, and arranging training sessions.
• 5. Assist HR on hiring process for any new recruitment/replacement.
• 6. Attend meetings and prepare reports.
• 7. Regular sync-ups with Finance team on service contracts and updates.
• 8. Maintain, monitor, and replace company's assets and devices to maximize their value and decision making on purchase requisition.
• 9. Work closely with Management and Finance regarding devices cycle and updates.

Operation

• 1. Liaison with customer on weekly and periodically based over the service status and planning.
• 2. Prepare monthly on-call schedule for Global Support team and ensure being followed.
• 3. Arrange staff for any ad hoc on-call schedule support team.
• 4. Review and approve monthly on-call allowances and submit to HR.
• 5. Prepare and compile Man-days for Planning, Estimation and Invoicing Submission for Change Management projects and tasks.
• 6. Allocate tasks and resources effectively to ensure timely project delivery.
• 7. Facilitate knowledge sharing and maintain team documentation.
• 8. Design, implement, and maintain enterprise-level systems, ensuring optimal performance and scalability.
• 9. Lead system integration projects, applying Enterprise Integration Patterns and managing workflows such as messaging, file transfers, and event-based handling.
• 10. Oversee and perform operational tasks, including change requests, environment support, and troubleshooting for server platforms and databases.
• 11. Plan and manage IT infrastructure projects, from requirements gathering to execution and delivery.
• 12. Collaborate with cross-functional teams to implement tools like JIRA Service Management for streamlined operations.

Requirements

• Minimum Diploma/Advanced Diploma/ Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent
• Required skill(s): Interpersonal & Communication, Customer Oriented, Presentation, Problem Solving skills
• Initiative, independent, & self-motivated • People oriented
• Great organizational and time-management skills
• Minimum 2 years work experience in the related role