Team Leader - Japanese - Penang

Teleperformance; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology services provider in Malaysia is seeking an experienced team leader to mentor staff and drive key insights. You will manage a high-performing team through transitions and develop scalable solutions within a fintech/digital wallet platform. Excellent English and Japanese communication skills are required. The role offers an opportunity to influence team strategy and improve user experience.

Qualifications

• Minimum 2 years of prior relevant people management experience.
• Experience supporting a fintech/digital wallet platform.
• Strong analytical and creative problem-solving skills.

Responsibilities

• Provide mentorship, guidance and career development to team members.
• Lead a high-performing team through transitions.
• Establish team goals and work on execution strategies.
• Deliver projects involving quantitative analysis and strategy.
• Identify actionable insights and influence team strategy.

Skills

Leadership

Analytical skills

Problem-solving

Communication skills (English & Japanese)

Education

Bachelor Degree preferred

Job description

Qualifications

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Experience supporting a fintech/digital wallet platform
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills in English & Japanese
• Passion for ensuring an excellent user experience

Responsibilities

Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a crossfunctional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions