System Support Specialist

M POS Systems & Services; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions firm in Kuala Lumpur is seeking a Technical Support Specialist to assist retail and F&B businesses with their POS and cloud management systems. The role involves providing technical support, troubleshooting issues, and training users on MPOS products. Benefits include a competitive salary, allowances, performance bonuses, flexible working hours, and opportunities for career advancement. Candidates should possess strong troubleshooting and communication skills.

Benefits

Competitive salary package

Allowances for phone and transport

Performance bonus

Annual salary review

Flexible working hours

Training provided

Career advancement opportunities

Friendly team culture

Work with modern tools

Paid leave and medical benefits

Qualifications

• Experience in providing technical support for systems.
• Ability to troubleshoot software and network-related issues.
• Familiarity with SQL for data checking and log analysis.

Responsibilities

• Provide technical support via WhatsApp, phone, and remote access.
• Troubleshoot POS and cloud system issues.
• Assist with installation and onboarding of MPOS products.
• Document issues and solutions for internal knowledge.
• Train users on system features and best practices.

Skills

Technical support

Troubleshooting

SQL data checking

Communication skills

Problem-solving

Job description

Requirements

• supporting our POS, inventory, and cloud management systems used by retail and F&B businesses across Malaysia and overseas.
• ensure smooth system operations, solve customer issues, and work closely with our development team to improve system performance.

Responsibilities

Key Responsibilities

• Provide technical support to customers through WhatsApp, phone, remote access, and ticketing.
• Troubleshoot POS, inventory, and cloud system issues (software, configuration, network-related).
• Assist customers with installation, setup, and onboarding of MPOS products.
• Perform basic SQL data checking, log analysis, and system diagnostics.
• Document issues, solutions, and workflows for internal knowledge base.
• Work closely with developers to report bugs and verify fixes.
• Train users on system functions and best practices.
• Support UAT testing, system updates, and rollout.

Benefits

Employee Benefits

• Competitive salary package based on experience and skill.
• Allowance for phone, transport, or on-site support (where applicable).
• Performance bonus based on individual and company results.
• Annual salary review with clear growth pathway.
• Flexible working hours for support rotation.
• Training provided on POS, inventory, cloud systems, and SQL.
• Career advancement into System Analyst, Project Consultant, or Developer roles.
• Friendly, supportive team culture with direct access to senior developers and management.
• Work with modern tools and real cloud-based systems (MPOS, O2O ecosystem).
• Paid annual leave, medical leave, and public holidays following Malaysian labour law.