Supervisor - In-Room Dining, Park Hyatt Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel brand in Kuala Lumpur is seeking a Supervisor for In-Room Dining to manage room service operations. The role involves delivering high-quality food and beverage service, ensuring guest satisfaction, and maintaining standards of hygiene. Candidates should have a degree in hospitality management and relevant experience in the industry. Strong interpersonal skills and attention to detail are essential.

Qualifications

• Open only to Malaysian Citizens and Permanent Residents.
• Preferred experience in Room Service / F&B Outlet in the hospitality industry.
• Comprehensive knowledge of food and beverage products and culinary trends.

Responsibilities

• Ensure efficient running of the department in line with corporate strategies.
• Assist in high-quality delivery of food and beverage to guest rooms.
• Maximize guest satisfaction and maintain food quality and hygiene standards.

Skills

Time management

Problem-solving

Interpersonal skills

Attention to detail

Education

University degree/diploma in Hospitality/Tourism management

Job description

Park Hyatt Kuala Lumpur

Summary

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Supervisor - In-Room Dining is responsible for assisting in the efficient and high-quality delivery of food and beverage services to guest rooms, in line with Hyatt International standards, ensuring maximum guest satisfaction, maximizing revenue and maintaining food quality and hygiene standards.

Qualifications

• Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in Hospitality/Tourism management.
• Work experience in Room Service / F&B Outlet in the hotel/restaurant industry is preferred.
• Comprehensive knowledge of food and beverage products, menus, and culinary trends as well as sales and marketing strategies to promote room service offerings, attract guests, and increase revenue, utilizing innovative promotional campaigns and upselling techniques.
• Good time management, problem-solving, interpersonal skills and attention to detail are essential.