Supervisor, Customer Relations

Malaysia Marine & Heavy Engineering; Pasir Gudang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major marine engineering firm in Johor is seeking a highly organized Supervisor, Customer Relations to enhance the client experience. Responsibilities include coordinating arrangements for incoming projects, processing passes, supporting internal divisions, and ensuring compliance with safety requirements. Candidates should have a diploma in Business Administration or related and at least 2 years of relevant experience. Proficiency in MS Office and strong organizational skills are essential.

Qualifications

• Minimum Diploma in Business Administration, Office Management, or related field.
• At least 2 years of experience in administration, hospitality, customer service, or coordination roles.
• Strong organizational and administrative skills, with good time management.

Responsibilities

• Coordinate Customer Relations arrangements for incoming projects/vessels.
• Prepare and process all required passes for service engineers.
• Support internal divisions in hosting customers and visitors.
• Capture, record, and report visitor feedback.
• Decorate the Customer Relations office for events.
• Prepare reports and maintain accurate documentation.
• Ensure compliance with safety requirements for customer-related areas.
• Provide general administrative support including filing and data entry.

Skills

Organizational skills

Customer service skills

Interpersonal skills

MS Office proficiency

Attention to detail

Education

Diploma in Business Administration or related field

Job description

We are looking for a highly organized and service-oriented Supervisor, Customer Relations to support client-related activities for projects, vessels, audits, and special visits. This role plays a key part in ensuring an exceptional customer experience from the moment clients and visitors arrive on-site.

Key Responsibilities

• Coordinate Customer Relations arrangements for incoming projects/vessels, including client office/room setup and readiness.
• Prepare and process all required passes such as boarding passes, client passes, e-passes, vehicle passes, and confined space passes for service engineers.
• Support internal divisions (M&AIS and O&G) in hosting customers, auditors, service engineers, and visitors.
• Capture, record, and report visitor feedback to ensure continuous service improvement.
• Decorate the Customer Relations office for festive seasons and special events.
• Prepare reports, maintain accurate documentation, and support daily operational requirements.
• Ensure compliance with safety (HSE) requirements for all customer-related areas and activities.
• Provide general administrative and clerical support including filing, data entry, and correspondence.

Requirements

• Minimum Diploma in Business Administration, Office Management, or related field.
• At least 2 years of experience in administration, hospitality, customer service, or coordination roles.
• Strong organizational and administrative skills, with good time management.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Good interpersonal skills with the ability to interact professionally with customers, auditors, and stakeholders.
• Attention to detail in documentation and pass management.
• Able to work in a fast-paced environment with tight deadlines.
• Positive, service-oriented attitude with a proactive approach.