Strategic Global Services Operations Specialist

SWIFT; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services firm in Kuala Lumpur is seeking a professional for service operations management. The successful candidate will oversee operational enablement of service offerings, coordinate cross-functional teams, and lead training operations. Candidates should have a Bachelor's degree in a relevant field and 3-5 years of experience in service operations. This role offers competitive compensation and opportunities for professional growth in a diverse and inclusive environment.

Benefits

Competitive package

Opportunities for professional growth

Diverse and inclusive work environment

Qualifications

• 3-5 years in service operations or process management.
• Proven experience managing complex operational processes.
• Bachelor's degree in a related field.

Responsibilities

• Own operational enablement of global services offerings.
• Oversee operational infrastructure and tooling.
• Maintain and optimize service portfolio and related content.
• Lead and coordinate training operations.
• Own or coordinate services with reliable reporting.
• Act as central point of coordination across teams.
• Drive simplification and standardization across services.

Skills

Strong organizational and coordination skills

Deep understanding of service pricing models

Excellent communication skills

Ability to identify process gaps

Proficiency in Salesforce, CPQ, CLM

Education

Bachelor’s degree in Business, Operations, Finance, or related field

Tools

Salesforce

CPQ

CLM

Confluence

Excel

Power BI

Job description

A leading financial services firm in Kuala Lumpur is seeking a professional for service operations management. The successful candidate will oversee operational enablement of service offerings, coordinate cross-functional teams, and lead training operations. Candidates should have a Bachelor's degree in a relevant field and 3-5 years of experience in service operations. This role offers competitive compensation and opportunities for professional growth in a diverse and inclusive environment.