Store Manager | Retail l ZARA

Al-Futtaim; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading retail organization in Kuala Lumpur is seeking a Store Manager to oversee operational excellence and enhance sales performance. The ideal candidate will be responsible for P&L, team leadership, and ensuring that brand values are embraced in every interaction. Strong customer service skills and experience in retail management are essential. This position offers a dynamic environment focused on achieving results and delivering exceptional customer experiences.

Qualifications

• Strong experience in retail management.
• Ability to analyze sales data and improve performance.
• Excellent communication and teamwork skills.

Responsibilities

• Ensure operational excellence and P&L responsibility.
• Drive sales and customer service standards.
• Implement visual merchandising standards and events.

Skills

Customer service

Sales performance analysis

Team leadership

Job description

AL-FUTTAIM VALUES: RESPECT I EXCELLENCE | COLLABORATION I INTEGRITY

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including M&S brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit: www.alfuttaim.com

Store Manager l ZARA

About the Role

The Store Manager is responsible for consistent operational excellence in the store and has full P&L responsibility and ensures Brand compliance for the store. He / She creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service.

What You Will Do

SALES

Drive Sales

• Lead by example in customer service, greet customer and give assistance and make sure standards are followed to reflect a strong image for our brands and company.
• Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.
• Challenges the team to improve performance compared to business and shape of chain using relevant retail metrics.
• Engages with relevant department colleagues to enlist support for local opportunities that deliver sales growth for the store.
• Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.
• Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.
• Scheduling and daily planning for store cover, based on sales trend/week and hours/day.

Commercial & Visual

• Delivers stores standards and implements events with impact and commercial focus.
• Challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered in line with the brand principal guidelines.
• Ensures VM elements highlight the merchandise throughout the