Store Manager

Nu Vending; Subang Jaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A food and beverage company is seeking an experienced Store Manager to oversee operations in multiple outlets. Responsibilities include managing daily workflows, ensuring compliance with food safety standards, and providing leadership to the team. The ideal candidate will have 3-5 years of experience in F&B operations and 1-2 years in a managerial role. Strong leadership, communication, and problem-solving skills are essential. The position requires a hands-on approach and the ability to work shifts, including weekends and public holidays.

Benefits

Attractive remuneration package

Qualifications

• Minimum 3–5 years of experience in F&B operations.
• At least 1–2 years in a supervisory or managerial role.
• Experience managing multiple outlets is a strong advantage.

Responsibilities

• Oversee day-to-day operations across assigned outlets.
• Ensure all outlets comply with company SOPs and food safety standards.
• Conduct regular outlet visits and inspections.
• Identify operational issues and implement corrective actions.
• Lead, supervise and support Store Supervisors and staff.

Skills

Strong leadership

Communication

Problem-solving

Job description

We are looking for an experienced, hands‑on and people‑oriented Store Manager to oversee the daily operations of multiple F&B outlets. This role is suited for someone who is comfortable being on the ground, leading teams and ensuring each outlet operates smoothly, efficiently and in line with company standards.

As a Store Manager, you will be responsible for overall outlet performance, including operations, manpower, stock control, customer experience and compliance with food safety and hygiene standards. An attractive remuneration package is offered, aligned with the scope of responsibility and performance expectations.

Key Responsibilities

1. Store Operations & Compliance

• Oversee day‑to‑day operations across assigned outlets, ensuring smooth opening, closing and daily workflows.
• Ensure all outlets comply with company SOPs, food safety, hygiene and cleanliness standards at all times.
• Conduct regular outlet visits and inspections to ensure consistent operational standards.
• Identify operational issues and implement timely corrective actions.
• Ensure proper handling of equipment, tools and store facilities.
• Lead, supervise and support Store Supervisors and frontline staff across multiple outlets.
• Plan and manage staff scheduling to ensure sufficient manpower while controlling labour costs.
• Provide on‑the‑job coaching, guidance and training to improve team performance.
• Monitor staff attendance, discipline and overall work conduct.
• Act as the key escalation point for people‑related issues at outlet level.
• Monitor daily, weekly, and monthly sales performance across outlets.
• Analyse performance trends and identify areas for improvement.
• Support and implement management‑led initiatives, promotions and operational improvements.
• Ensure pricing, promotions, and POS systems are correctly implemented at store level.

4. Inventory & Stock Control

• Oversee inventory management for all assigned outlets.
• Monitor stock levels, stock movement and ordering to prevent shortages or overstocking.
• Control wastage, spoilage and stock discrepancies.
• Conduct regular stock checks and ensure accurate reporting.
• Investigate and report any irregularities or losses.

5. Customer Experience & Service Quality

• Ensure consistent and positive customer experience across all outlets.
• Handle escalated customer complaints and resolve issues professionally.
• Train teams to deliver friendly, efficient and consistent service.
• Maintain a welcoming store environment aligned with the brand image.

6. Reporting & Management Coordination

• Prepare and submit regular operational and performance reports.
• Highlight operational challenges, manpower issues and improvement opportunities to Management.
• Work closely with Management to align outlet operations with business objectives.

Requirements

• Minimum 3–5 years of experience in F&B operations.
• At least 1–2 years in a supervisory or managerial role.
• Experience managing multiple outlets is a strong advantage.
• Strong leadership, communication and problem‑solving skills.
• Hands‑on, responsible, and able to work independently.
• Willing to work shifts, weekends and public holidays.
• Able to travel between outlets when required.