Store Management Trainee

YUNS & HOT CRUSH SDN. BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bakery and retail company based in Kuala Lumpur is seeking an Operations and Management Trainee. This role involves learning standardized store operation procedures, assisting in sales operations, and developing leadership skills. The ideal candidate holds a Bachelor's degree, has a keen interest in the bakery industry, and possesses strong communication and problem-solving skills. Fluency in both Chinese and English is required, with additional languages being a plus. The position may involve rotating shifts and relocation for training.

Qualifications

• Strong interest in bakery and retail industry; customer-oriented with strong learning ability.
• Excellent communication, teamwork, and problem-solving skills.
• Able to work in rotating shifts and open to relocation for training or assignment.
• Proficient in Chinese and English; knowledge of Malay or other Southeast Asian languages is a plus.

Responsibilities

• Learn and execute standardized store operation procedures (SOPs) to ensure product quality.
• Assist in daily sales operations, staff scheduling, inventory control, and cost management.
• Support the development and execution of store sales plans and promotional activities.
• Assist the Store Manager in staff training and performance evaluation.
• Develop leadership, communication, and coordination skills with shift-lead responsibilities.

Skills

Customer service

Teamwork

Problem-solving

Communication

Leadership

Conflict resolution

Education

Bachelor’s degree in any major (Business, Marketing, Hospitality Management, or Food Science preferred)

Job description

1. Learn and execute standardized store operation procedures (SOPs) to ensure product quality and customer satisfaction.
2. Assist in daily sales operations, staff scheduling, inventory control, and cost management.
3. Support the development and execution of store sales plans and promotional activities, and track performance results.
4. Assist the Store Manager in staff training, performance evaluation, and on-shift coaching.
5. Develop leadership, communication, and coordination skills, progressively taking on shift‑lead responsibilities.
6. Coordinate front‑of‑house and back‑of‑house workflows to ensure smooth order processing, product output, and service rhythm.
7. Address communication issues between service and kitchen teams to improve collaboration and on‑site responsiveness.
8. Learn cross‑functional coordination, conflict resolution, and resource allocation under mentor guidance.
9. Regularly report operational issues, risks, and improvement suggestions to the Area/Regional Manager.

Front‑of‑House (FOH)

• Cashiering
• Customer service
• Membership services

Back‑of‑House (BOH)

• Baking standards
• Product preparation
• Production workflows

Operations Rotation

• Store data analysis
• KPI management
• Operational planning

Management Rotation

• Shift leadership responsibilities
• Staff training
• Performance follow‑up under mentor supervision

Bachelor’s degree or above in any major (Business, Marketing, Hospitality Management, or Food Science preferred).

Strong interest in bakery and retail industry; customer‑oriented with strong learning ability.

Excellent communication, teamwork, and problem‑solving skills.

Able to work in rotating shifts and open to relocation for training or assignment.

Proficient in Chinese and English; knowledge of Malay or other Southeast Asian languages is a plus.