Store Assistant Supervisor (e-commerce)

Julie's Biscuits; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading biscuit manufacturer based in Petaling Jaya is seeking an experienced individual for a supervisory role in e-commerce fulfillment operations. Candidates should have 3–5 years of experience in store or warehouse operations and be skilled in order picking, packing, and dispatch processes. The role involves supervising daily operations, coordinating store staff, and ensuring compliance with safety standards. Benefits include annual leave, medical leave, and performance bonuses.

Benefits

Annual Leave

Medical and Hospitalisation Leave

SOCSO

EPF

Performance Bonus

Qualifications

• Minimum 3–5 years of experience in store, warehouse, or e-commerce fulfillment operations.
• Experience supervising or coordinating store or fulfillment staff is an advantage.
• Familiar with order picking, packing, and dispatch processes.
• Able to work in a fast-paced environment and meet daily cut-off timelines.

Responsibilities

• Supervise daily store operations related to e-commerce order fulfillment.
• Coordinate order picking, packing, and preparation based on orders received from the sales team.
• Ensure accuracy of items, quantities, labeling, and packaging according to SOP.
• Monitor stock availability and update inventory records to support order fulfillment.
• Lead and guide store staff to meet daily packing and dispatch targets.

Skills

Detail-oriented

Good time management skills

Basic computer skills

Good communication skills

Tools

MS Office

Job description

Minimum 3–5 years of experience in store, warehouse, or e-commerce fulfillment operations.

Experience supervising or coordinating store or fulfillment staff is an advantage.

Familiar with order picking, packing, and dispatch processes.

Basic computer skills (inventory records, order lists, MS Office).

Detail-oriented with good time management skills.

Able to work in a fast-paced environment and meet daily cut-off timelines.

Requirement

• Minimum 3–5 years of experience in store, warehouse, or e-commerce fulfillment operations.

• Experience supervising or coordinating store or fulfillment staff is an advantage.

• Familiar with order picking, packing, and dispatch processes.

• Basic computer skills (inventory records, order lists, MS Office).

• Detail-oriented with good time management skills.

• Able to work in a fast-paced environment and meet daily cut-off timelines.

• Good communication skills.

Responsibility

• Supervise daily store operations related to e-commerce order fulfillment.

• Coordinate order picking, packing, and preparation based on orders received from the sales team.

• Ensure accuracy of items, quantities, labeling, and packaging according to SOP.

• Arrange handover to delivery partners or drivers within required timelines.

• Monitor stock availability and update inventory records to support order fulfillment.

• Lead and guide store staff to meet daily packing and dispatch targets.

• Handle operational issues such as missing items, packing errors, or urgent orders.

• Ensure store operations comply with company SOPs, safety, and workflow standards.

• Maintain basic records and reports.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Performance Bonus