Senior Operations Manager

Medium; Remote; MYR 283,000 - 366,000; Full time

Job summary

A well-known technology company is seeking a Platform Manager to work remotely. This role requires a minimum of two years in project management and five years with ProFile. Responsibilities include collecting client feedback, prioritizing stakeholder needs, and training operations teams. The ideal candidate will have excellent organizational and communication skills, a commitment to innovation, and the ability to work independently in a collaborative environment. This position offers flexible working hours and opportunities for professional development.

Benefits

Flexible working hours

Opportunities for professional development

Health and wellness benefits

Paid time off and holidays

Support for work-life balance

Inclusive workplace culture

Qualifications

• Minimum of two years of experience as a Project Manager in related fields.
• Minimum of five years of experience with ProFile.
• Strong organizational skills and ability to manage multiple priorities.
• Proven ability to collaborate across teams and troubleshoot complex issues.

Responsibilities

• Collect and analyze feedback from clients to shape requirements.
• Represent stakeholders in development meetings.
• Author bug reports and enhancement tickets.
• Train operations teams on new functionalities.
• Collaborate closely with internal development product owners.

Skills

Project Management

Client Collaboration

Problem-Solving

Organizational Skills

Communication Skills

Tools

Microsoft Office

Advanced Excel

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Platform Manager - REMOTE. In this role, you will play a crucial part in collaborating with stakeholders to enhance the efficiency of the filing process. Your contributions will ensure that clients receive a seamless experience and that any issues are proactively addressed. This position requires a proactive approach to problem‑solving and the ability to drive process improvements. You will be instrumental in aligning development with client needs and operational demands. The impact of your work will directly affect how well the organization serves its clientele. A commitment to excellence and a passion for innovation in client operations are essential.

Accountabilities

• Collect and analyze feedback from clients and operational teams to shape requirements, features, and end products.
• Represent production and client stakeholders in development meetings to prioritize stakeholder needs.
• Triage data corrections and ProFile inquiries from operations teams.
• Author bug reports and enhancement tickets to capture business requirements.
• Train operations teams on new ProFile functionality, including writing procedures.
• Collaborate closely with internal development product owners.
• Maintain the QFS order inbox with accuracy and completeness.
• Partner with the invoicing team to troubleshoot client‑specific issues.
• Work on special projects and other duties as assigned by management.

Requirements

• Minimum of two (2) years of experience as a Project Manager in translation, patent filing, or localization.
• Minimum of five (5) years of experience with ProFile.
• Experience in operations, product support, or project coordination.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication skills for documentation and team collaboration.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office, with advanced Excel skills preferred.
• Proven ability to collaborate across teams and troubleshoot complex issues.
• Commitment to fostering a culture of responsiveness and respect.

Benefits

• Work remotely from anywhere.
• Flexible working hours.
• Opportunities for professional development.
• Collaborative work environment.
• Health and wellness benefits.
• Paid time off and holidays.
• Support for work‑life balance.
• Inclusive and diverse workplace culture.

Why Apply Through Jobgether?

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.