Specialist, Postpaid Analytics & Insights

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is seeking a Specialist, Postpaid Analytics & Insights to analyze business performance and provide data-driven insights. The ideal candidate will have a Bachelor's degree and strong SQL and Power BI skills, along with a passion for data analysis and problem-solving. This role offers a dynamic work environment and comprehensive benefits.

Benefits

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangement

Staff Line & Device Subsidy

Employee discounts for selected F&B Brands

Qualifications

• 2–4 years of relevant experience in data reporting, analysis, or business intelligence, preferably in telecommunications.
• Proactive in highlighting discrepancies and unusual patterns.
• Ability to manage recurring deliverables in fast-paced environment.

Responsibilities

• Analyze business performance and support the Postpaid Team.
• Provide data-backed insights for business decisions.
• Build and maintain Power BI dashboards.

Skills

SQL skills

Power BI proficiency

Microsoft Excel

Attention to detail

Analytical thinking

Interpersonal skills

Education

Bachelor’s degree in Business, Statistics, Computer Science, IT, or a related field

Tools

Power BI

SQL

Job description

Specialist, Postpaid Analytics & Insights

Life at U Mobile: We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization!

Top Reasons To Join Us!

• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024), Bronze Winner in Cross-Generational Workforce Engagement (2024), Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangement
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

The Day-To-Day Activities

• Business Performance Analysis & Problem Solving
• Support the Postpaid Team by analysing key performance areas such as base movement, churn trends, ARPU changes, acquisition quality, device bundle uptake, and campaign results.
• Identify patterns, anomalies, or shifts in customer behaviour and channel performance.
• Assist in investigating performance issues (e.g., churn increase, ARPU decline) through basic root-cause analysis.
• Work with marketing, device, sales, and operations teams to provide data-backed insights that support business decisions.
• Summarise insights into clear, concise findings for internal discussions and management updates.
• Support the Postpaid Team by extracting and preparing data using SQL to produce reports and outputs tailored to business needs.
• Build, update and maintain Power BI dashboards to track postpaid performance, especially for campaign launches or new product rollouts.
• Support the Postpaid Team to enhance reporting processes, ensuring outputs are efficient and aligned with business needs.
• Provide ad-hoc reports and analysis for urgent requests or special projects.
• Support other projects and assignments as required by management.

About You

• Minimum Bachelor’s degree in Business, Statistics, Computer Science, IT, or a related field.
• Passion for working with data and solving business challenges through insights and reporting.
• 2–4 years of relevant experience in data reporting, analysis, or business intelligence is a plus point, preferably in the telecommunications or prepaid industry.
• Strong SQL skills for data extraction and preparation.
• Advanced proficiency in Power BI for dashboard design and performance tracking.
• High proficiency in Microsoft Excel for report preparation and validation.
• Understanding of basic data analysis techniques and statistical concepts.
• Highly detail-oriented, ensuring all reports and dashboards are accurate and reliable.
• Proactive in highlighting discrepancies, unusual patterns, or potential issues to stakeholders.
• Strong communication and interpersonal skills to collaborate effectively with marketing, operations, and management teams.
• Ability to manage recurring deliverables and analytical tasks in a fast-paced, dynamic environment.
• Analytical thinker with problem-solving skills and a mindset for continuous improvement.

What’s Next ?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.