SPECIALIST, ORDER TO CASH (INVOICING)

CTOS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Credit Reporting Agency in Kuala Lumpur is seeking an experienced professional for OTC Service Delivery. The role involves managing operational duties, ensuring timely invoicing, and supporting improvements in business processes. Candidates should have at least 3 years of experience in billing and cash applications, excellent communication skills, and proficiency in Microsoft Excel and ERP software. This position offers a dynamic environment with opportunities for professional growth.

Qualifications

• Minimum 3 years of relevant accounting and operations experience, preferably in Billing and Cash Applications.
• Excellent knowledge of Microsoft Excel and ERP software.
• Ability to communicate effectively with diverse groups.

Responsibilities

• Manage day-to-day operational duties and invoicing for the assigned portfolio.
• Ensure timely resolution of invoicing and reconciling issues.
• Prepare reports and assist in data entry as required.

Skills

MS Office (Excel)

ERP software

SAP

Salesforce

SQL

Detail-oriented

Strong communication skills

Service-oriented attitude

Job description

We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

OTC Service Delivery

• Responsible for day-to-day operational duties, invoicing, invoice generation for assigned portfolio and ensure invoices sent to customer on timely manner.
• Coordinate either within or external departments to solve the invoicing and reconciling issue which require conflict resolution skills.
• Prepares adjustments (credit/debit memos) when necessary and ensuring the adjustments is prepared in accordance with the relevant policies and approval.
• Serve as the subject matter expert pertaining to billing operations.
• Understand the Revenue Accounting Principles and own the corresponding entries in the financial statements.
• Work closely with the Business Partner unit and ensure all accounting activities of OTC processes are executed effectively and efficiently with appropriate controls and end to end view.
• Perform month-end close activities.
• Perform other duties and responsibilities as assigned by manager.

Reporting Requirements

• Prepare reports and assist in any data entry when required.
• Prepare debtors reconciliation for assigned portfolio and ensure reconciling items are resolved within the timeline.
• Responsible for the timeliness and accuracy of bills and billing reports.
• Responsible for sales revenue accounting in accordance with the corporate’s revenue recognition policies.
• Maintain accuracy of Revenue Recognition in reporting.

Project Management and Continuous Improvement

• Support the implementation of new procedures as well as evaluate, plan, and implement improvements of existing procedures in all business processes and practices.
• Work closely with the Team Lead and systems support team to continually automate, streamline, and improve current reporting, operational and reconciliation processes to improve business efficiency.
• Assist with ad hoc projects as needed. Liaise with internal and external on billing related matters, conduct root cause analysis and work on process improvement.

Experience

• Minimum 3 years of relevant accounting and operations experience, preferably in Billing and Cash Applications processes.

Skills & Knowledge

• Excellent knowledge of MS Office (particularly Excel) and ERP software. Require to have an understanding of some applications such as SAP, Salesforces, and SQL.
• The ability to be detail oriented but can visualize the larger impact of a series of transactions.
• Process-oriented with an understanding of both financial and operational controls.
• Comfortable working with manual and automated processes
• Excellent communication and interpersonalskills
• Strong written and verbal communicationskills, excellent interpersonal skills, and an ability to work with diverse groups of people.
• Action orientated to deliver results effectively.
• Service oriented attitude and able to adapt to changes quickly.
• Adherence to laws and best practices in regard to dealing with customers and data.