Spa Supervisor

Four Seasons Hotels; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel group in Kuala Lumpur is seeking a Spa Supervisor to oversee operations and ensure exceptional guest service. The ideal candidate will have at least 1 year of relevant experience, proficiency in Bahasa Malaysia and English, and a passion for luxury guest services. Responsibilities include staff management, appointment scheduling, and the development of promotional strategies for the Spa. Join a team dedicated to delivering high-quality service in an upscale environment.

Benefits

Opportunities for personal and professional development

Collaborative team environment

Recognition for excellence

Qualifications

• 1 year of experience in a similar role required.
• Fluency in Bahasa Malaysia and English is essential.
• Experience in luxury spa environment preferred.

Responsibilities

• Oversee daily spa operations and staff management.
• Develop marketing strategies to attract clients.
• Assist in training service staff and implement all spa setups.
• Manage staff and ensure revenue targets are met.

Skills

Exceptional customer service

Communication skills

Proactive problem-solving

Knowledge of Spa operations

Education

Certification in Spa management

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Hotel and Residences is part of a 65‑storey mixed‑use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209‑key Four Seasons Hotel and a six‑floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all‑day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness‑focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

About Four Seasons Hotel Kuala Lumpur

The Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65‑storey mixed‑use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209‑key Four Seasons Hotel and a six‑floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

Conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all‑day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness‑focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award‑winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 105 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Spa Supervisor

Four Seasons Hotel Kuala Lumpur is looking for a Spa Supervisor. This person must have a commitment and passion and will provide a first‑class service to the Four Seasons Standards, ensuring that the guests’ needs are met and will do this in a pleasant manner as an ambassador for the Four Seasons product.

As an integral member of the Spa, the Spa Supervisor is responsible for:

• Overseeing daily spa operations, including appointment scheduling, staff management, and customer service.
• Developing and implementing marketing strategies to attract and retain clients.
• Assisting the Spa Manager in overseeing training to ensure consistency in treatment and up to date knowledge on products; implementation and set up for all spa front of house guest areas.
• Supporting service staff during spa operation.
• Managing staff, developing procedures, and ensuring revenue targets are met.
• Overseeing the development of new spa treatments, marketing, and customer relations.

The ideal Spa Supervisor candidate will have an outgoing personality and a can‑do approach to any task – personifying luxury guest service. Previous experience within luxury Spa preferable. Qualified and experienced with proven certification. Excellent communication skills for both guest and management interaction. The ability to take a proactive approach to understanding guests' needs and desires. Exceptional customer service and problem‑solving skills.

Candidates must have a firm knowledge of Spa operations and must have 1 year of experience in a similar role. Candidates must be able to speak, read and write Bahasa Malaysia as well as being fluent in English. Must have the right to work in Malaysia.

Visa sponsorship is not available for the role. Only successful candidates will be contacted.

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence