Solution Architect & Project Manager

REDtone; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology solutions provider based in Malaysia is seeking a Solution Architect and Project Manager to customize a CRM platform for B2B and B2C clients. This role requires overseeing the entire project lifecycle, from analyzing customer needs to ensuring successful implementation and delivery. The ideal candidate will have a Bachelor's degree in a relevant field, experience managing projects and CRM systems, and excellent communication skills to engage effectively with both clients and development teams. A project management certification is a bonus.

Qualifications

• Bachelor’s degree in a relevant field.
• Experience with CRM systems, particularly B2B and B2C.
• Ability to manage projects from initiation to completion.

Responsibilities

• Analyze customer needs and design tailored CRM solutions.
• Define project scope and manage budgets.
• Serve as the primary technical contact for clients.

Skills

CRM platform design

System integrations

APIs

Project management methodologies

Excellent communication skills

Leadership

Problem-solving

Education

Bachelor’s degree in Computer Science, IT, Engineering

Project management certification (PMP, PRINCE2)

Tools

Project management tools

Job description

Overview

The Solution Architect and Project Manager role focuses on customizing a well-designed B2B and B2C CRM platform to meet specific customer requirements. This role involves collaborating with clients to understand their business needs, utilizing the CRM platform’s functionalities, and overseeing the project lifecycle to ensure timely delivery and successful implementation. The role also requires regular communication with the CRM development team in China to resolve any technical issues and ensure alignment. A strong combination of technical expertise, project management skills, and cross-cultural communication is essential.

Responsibilities

• Analyze customer needs and design tailored solutions using the CRM platform’s B2B and B2C functionalities.
• Provide technical consultation and validate solutions through PoCs and feasibility assessments.
• Project Management: Define project scope, create detailed plans, allocate resources, and manage timelines and budgets.
• Project Management: Oversee project execution, tracking progress, managing risks, and ensuring timely delivery.
• Client Engagement: Serve as the primary technical contact, gathering requirements, presenting solutions, and maintaining communication.
• Provide post-implementation support to ensure customer satisfaction.
• Collaboration with Technical Team: Work closely with the technical team to ensure smooth implementation and customization of solutions.
• Collaboration with Technical Team: Collaborate with cross-functional teams (development, QA, sales) to meet customer requirements.
• Customization & Implementation: Lead the customization and integration of CRM solutions to meet specific client needs.
• Training & Documentation: Deliver customer training and create technical documentation for smooth handover and support.

Qualifications & requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Project management certification (e.g., PMP, PRINCE2) is a plus.
• Experience working with CRM systems, particularly B2B and B2C platforms, is preferred.
• Proven ability to manage projects from initiation to completion, ensuring timely and within-budget delivery.
• Ability to communicate effectively with the CRM development team in China on technical matters.

Skills and experience

• Technical Skills: Proficiency in designing and implementing scalable solutions using CRM platforms.
• Strong understanding of system integrations, APIs, web services, and databases.
• Familiarity with cloud services and infrastructure.
• Project Management: Knowledge of project management methodologies (Agile).
• Experience using project management tools for planning and tracking progress.
• Experience: Prior experience as a Solution Architect or in a similar technical role.
• Experience working in cross-functional teams and collaborating closely with technical staff.
• Excellent communication and presentation skills for engaging with both technical and nontechnical stakeholders.
• Strong leadership and collaboration skills, with experience working closely with technical teams and customers.
• Problem-Solving & Adaptability: Strong problem-solving skills with the ability to adapt solutions to meet evolving customer needs.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.