Software Engineer

REDtone; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading tech firm in Malaysia is seeking a Software Engineer to enhance customer experience through the integration of CRM and Customer Data Platform (CDP) solutions. This role requires strong coding skills and the ability to collaborate with cross-functional teams. The ideal candidate should hold at least a Bachelor's Degree in IT and have some experience in software development or internships. Fresh graduates are encouraged to apply. Competitive salary and opportunities for growth are offered.

Qualifications

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in IT, Computer Science or related qualification.
• 0-2 years of working experience in development and support of software systems.

Responsibilities

• Assist in integrating CRM and CDP systems with various platforms.
• Contribute to the development of omni-channel strategies.
• Utilize AI and machine learning techniques for optimization.
• Write, test, and maintain efficient code for system integration.
• Support the maintenance of scalable system architecture.
• Monitor integration projects from planning to execution.
• Work with cross-functional teams for successful integration.
• Aid in data migration and quality assurance processes.
• Provide technical support and resolve integration issues.
• Identify and implement process enhancements.

Skills

Java

Python

JavaScript

Integration tools and technologies

AI and machine learning frameworks

Education

Bachelor’s Degree in IT or related field

Tools

Kafka

ETL Processes

Job description

The Software Engineer will play a crucial role in integrating CRM (Customer Relationship Management), CDP (Customer Data Platform), AI and Machine Learning solutions, and omni-channel platforms. This includes ensuring seamless data flow, functionality, and consistency across all systems. The role demands hands-on coding, technical problem-solving, and a proactive approach to seeking information and resolving integration challenges.

Duties and responsibilities

• CRM and CDP Integration Support: Assist in integrating CRM (Customer Relationship Management) and CDP (Customer Data Platform) systems with various platforms, ensuring data consistency and seamless functionality across all customer touchpoints.
• Omni-Channel Strategy Enhancement: Contribute to the development and implementation of omni-channel strategies to enhance customer engagement and improve overall customer experience.
• AI and Machine Learning Application: Utilize AI and machine learning techniques to optimize system integrations, improve data analysis, and enhance predictive capabilities within the platforms.
• Coding and Development: Write, test, and maintain efficient code for system integration, ensuring high quality and performance standards are met.
• System Architecture Support: Assist in maintaining a scalable and robust system architecture that supports the integration of CRM, CDP, AI/machine learning, and omni-channel solutions.
• Project Assistance: Support integration projects from planning through execution, including monitoring progress and ensuring timely delivery of milestones.
• Collaboration: Work closely with cross-functional internal teams and external vendors to ensure successful integration and alignment with business objectives.
• Data Management Support: Aid in data migration, data mapping, and data quality assurance processes to ensure accurate and reliable data across all systems, leveraging AI for improved data handling.
• Technical Troubleshooting: Provide technical assistance and support to the integration team, diagnosing and resolving any integration-related issues promptly.
• Continuous Improvement: Identify opportunities for process enhancements and contribute to the implementation of best practices, including adopting new AI/machine learning methodologies to boost system performance.

Qualifications and requirements

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in IT, Computer Science or related qualification in (Computer/Telecommunication) or equivalent.
• 0-2 years of working experience in development and support of software systems.

Skills and experience

• Technical Skills:
  • Proficiency in programming languages such as Java, Python, JavaScript, or other relevant languages.
  • Familiarity with integration tools and technologies such as APIs, middleware, Kafka and ETL (Extract, Transform, Load) processes is a strong advantage.
  • Exposure to AI and machine learning frameworks and tools (e.g., TensorFlow, PyTorch) is a plus.
• CRM, CDP, and Omni-Channel Systems:
  • Foundational knowledge of CRM systems and Customer Data Platforms (CDP), along with a basic understanding of omni-channel strategies for improving customer engagement and experience.
• Analytical and Problem-Solving Skills:
  • Strong analytical mindset with the ability to troubleshoot and resolve technical challenges effectively.
  • Experience in data analysis and the ability to interpret and work with complex datasets is a plus.
• Adaptability and Learning Mindset:
  • Demonstrated ability to learn and adapt quickly to new technologies, tools, and processes.
  • Enthusiasm for exploring innovative solutions, particularly in AI/machine learning and system integration.
• Project and Internship Experience:
  • Relevant academic or professional experience in software development, system integration, or data management is highly valued.
  • Hands-on involvement in projects or internships that included coding, data handling, or system integration is preferred.
• Fresh Graduates Welcome:
  • Fresh graduates with a proactive attitude, eagerness to learn, and a strong foundation in technical skills are encouraged to apply.

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