Social Media Tech Support Specialist (Mobile & E‑Commerce)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technical support company in Kuala Lumpur seeks individuals to provide support for HONOR smartphones and digital devices through non-voice channels. Candidates should be fluent in English and Mandarin, with knowledge of electronics and a background in customer service. The ideal applicant has experience in a contact center environment and is familiar with e-commerce platforms. This role offers a competitive salary between RM3800 and RM4050 and includes performance bonuses.

Benefits

Attractive Basic Salary

Performance-related bonus

Qualifications

• At least 6 months customer service-related work experience, preferably in a contact center.
• Experience in escalation teams for mobile phones/PC technical support is an advantage.
• Knowledge of e-commerce platforms like Lazada and Shopee.

Responsibilities

• Provide Technical Support for HONOR smartphones and devices via non-voice channels.
• Handle user questions, complaints, and inquiries.
• Escalate issues that cannot be resolved within SLA.
• Track escalated problems until closure.
• Provide customer solutions with cross-sell and upsell opportunities.

Skills

Excellent command of spoken and written English

Excellent command of spoken and written Mandarin

Ability to communicate natively in Bahasa Malaysia

Basic understanding of mobile phone troubleshooting

Customer service experience

Education

Graduates from college or above, preferably in Electronics or related field

Job description

A leading technical support company in Kuala Lumpur seeks individuals to provide support for HONOR smartphones and digital devices through non-voice channels. Candidates should be fluent in English and Mandarin, with knowledge of electronics and a background in customer service. The ideal applicant has experience in a contact center environment and is familiar with e-commerce platforms. This role offers a competitive salary between RM3800 and RM4050 and includes performance bonuses.