Social Media Executive

Publicis Groupe Holdings B.V; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading advertising agency in Kuala Lumpur is seeking a Social Media Manager to manage content for social media conversations and oversee client-agency relationships. Responsibilities include posting engaging content, maintaining daily operations of social media pages, and analyzing community activity. The role offers generous leave entitlements, comprehensive medical coverage, and a hybrid working schedule.

Benefits

Generous leave entitlements

Cashless comprehensive medical coverage

Life and personal accident insurance

Hybrid working schedule

Phone Allowance

Responsibilities

• Manage content for social media conversations and activities.
• Maintain a good relationship between the client and the agency.
• Manage VOC and escalates as necessary.
• Post content for feeds and discussion-starter topics.
• Manage daily operations of page/channel.
• Maintain editorial calendars.
• Review and respond to user-generated comments.
• Enforce Social Media Guidelines.
• Identify and engage advocates within social communities.
• Pull and interpret data from analytics reports.

Job description

Responsibilities

• Manage content for social media conversations and activities
• Maintain a good relationship between the client and the agency
• Manage VOC (voice of the consumer) and escalates as necessary and appropriate; monitor conversations and user-generated comments and escalated to internal and client stakeholders as necessary
• Post content for feeds and discussion-starter topics including writing Facebook status updates, tweets, blog posts, etc. in alignment with global/local client social strategies
• Manage daily operations of page/channel including themes/skin/layout changes when appropriate
• Maintain editorial calendars
• Adhere to the standard practices guide for social channel responsibilities and guidelines
• Review and respond to user-generated comments in order to foster a positive community and add value to the users’ experience as outlined in the schedule
• Enforce Social Media Guidelines as defined by global/local client social media strategies
• Identify, locate and engage advocates and influencers within the various social community sites to foster dialogue and allow discussions about client’s products and promotions/campaigns
• Pull and interpret data using a basic analytics report template during campaign/promotions to highlight key findings from social media forums; key areas of the report template may include:
  • Activity on pages/channel management
  • Community activity (fans, posts, comments, conversation topics, etc)
  • Moderation actions (posts, comments and content removal and/or banning)

Additional information

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule and with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance