Snr Executive/AM, Loan Operations

Sumitomo Mitsui Banking Corporation; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global banking corporation seeks an experienced professional to manage operations in Kuala Lumpur. The role involves coaching subordinates, ensuring compliance, and managing transaction processes effectively. Candidates should possess a diploma/degree in accounting or banking with at least 5 years of operational experience. Strong leadership, communication skills, and proficiency in Microsoft applications are essential. Join our team to improve staff productivity and operational consistency.

Qualifications

• At least 5 years of relevant experience in Banking Operations.
• Good knowledge of statutory requirements and/or related rules.
• Ability to effectively prioritize workload to meet tight deadlines.

Responsibilities

• Coach and guide subordinates on operational processes to improve productivity.
• Manage transaction processing and department activities ensuring compliance.
• Proactively resolve routine issues and support branch customer inquiries.
• Timely reporting and resolution of breaches and compliance issues.

Skills

Good communication

Interpersonal skills

Leadership skills

Initiative

Time management

Proficiency with Microsoft applications

Education

Basic Diploma/Degree with professional qualifications in Accounting and/or Banking

Job description

Coach and guide subordinates in terms of operational processes, skills and technical know-how in order to improve the staff productivity and to maintain consistency in operational support and delivery.

To promote accountability and transparency, promote a sound compliance culture which reinforces ethical, prudent and professional behaviour.

To maintain key control aspect of the operations to ensure compliance with corporate requirements and risk mitigation thus reducing fraud losses/write off and adjustments.

Timely reporting of potential/actual breaches to the respective departments and branches.

Address actual or suspected breaches of regulatory requirements or internal policies in a timely and appropriate manner.

Operations Controls.

Effectively manage the transaction processing as well as department activities and ensure that the required tasks are completed within the expected time frame and operations are carried out in accordance with operating procedures.

To manage end to end daily transaction processing and/or authorization of operational actions as well as department activities ensuring accuracy & efficiency and in compliance to internal controls/policies to mitigate any material operational risks that may result in operational failure/fraudulent activities.

Manages day to day support and advice in the department for transactional activities.

Manages the resolution of routine/day to day issues and provide support to branch with regards to customer enquiries, investigations and problem solving.

Manages the defect and/or complaint management process.

Timely reconciliations/issues resolution and submission of management/regulatory reporting as and when required.

To maintain a healthy and highly motivated team whilst encouraging teamwork.

Work closely with other respective operations team to resolve any exceptions or queries.

Proactively share new ideas and concepts to improve operations process.

Is responsible for the review of operating procedures and the maintaining of processes.

To work effectively both independently and as part of a team with minimal supervision.

To perform other duties as assigned by the Supervisor/Management from time to time.

To cover the duties of staff members in the department in his/her absence.

To support Bank activities interrupted by an emergency/crisis.

Job Requirements

Basic Diploma/Degree with professional qualifications in Accounting and/or Banking.

Must have at least 5 years of relevant experience in Banking Operations.

Good knowledge of statutory requirements and/or related rules.

Good communication, interpersonal and leadership skills.

Good initiative and ability to manage own time.

Ability to effectively prioritize workload to meet tight deadlines and work objectives.

Proficiency with Microsoft applications.