Snr. Collections Analyst

Firewood Marketing, Inc.; Kuala Lumpur; On-site; MYR 163,000 - 246,000; Full time

Job summary

A global digital marketing firm is seeking a Credit & Collections / Sr Analyst to join their Finance team in Kuala Lumpur, Malaysia. The role involves managing accounts receivable tasks such as cash application, collections outreach, and collaborating with various teams. Candidates should possess a BA/BS in Accounting or Finance, along with 4+ years of relevant experience. Proficiency in Netsuite and Excel is preferred. This position offers opportunities for process improvement and teamwork.

Qualifications

• 4+ years of accounting/collections experience preferred.
• Comfortable in high-paced environments, both independently and collaboratively.
• Strong work ethic and adaptability to rapidly changing environments.

Responsibilities

• Perform daily AR Aging Review and Collections outreach.
• Collaborate with teams to address disputes and credit risks.
• Monitor AR activity for non-payments and irregularities.

Skills

Analytical skills

Verbal communication

Problem-solving

Collaboration

Time management

Education

BA/BS in Accounting or Finance

Tools

Netsuite

Microsoft Excel

Google Sheets

Job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers ).

We are seeking a Credit & Collections / Sr Analyst to join the growing .monks Finance team. The ideal candidate is a driven individual who is able to prioritize their workflow to the team’s objectives and take on projects independently. The candidate will be expected to perform daily, weekly and monthly tasks related to: AR Aging Review, Collections outreach, cash application, credit management, reporting of customer collection activities, process improvement, and documenting procedures.

Responsibilities include, but are not limited to:

• Accurate cash application and ad hoc reconciliation
• Cross functional collaboration with Billing and Account Management teams to raise awareness of disputes, discrepancies, collection efforts, and mitigation of credit risk actions
• Responding to client inquiries in a prompt manner
• Taking a proactive approach to collections in the form of client outreach and client education
• Monitoring AR activity daily for non-payments, delayed payments, and other irregularities
• Identifying and escalating material Collections issues in a timely manner
• Develop and document process and procedure improvements
• Support the development of our C&C team members
• Support and drive key Credit & Collections responsibilities and initiatives

Qualifications:

• BA/BS in Accounting or Finance related field
• 4+ years of accounting/collections experience preferred
• Comfortable working in a high‑paced environment, independently and collaboratively
• Accounting software (Netsuite) and Google Sheets/ Microsoft Excel experience preferred
• Excellent verbal and written communication skills
• Excel in analytical and problem solving skills
• Strong work ethic and ability to adapt to rapidly‑changing environments

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise‑grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019‑23), ranks among Cannes Lions' Top 10 Creative Companies (2022‑23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020‑24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021‑24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal‑opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

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Monks does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.