Site & Operations Assistant Manager

Genting Malaysia; Genting Highlands; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading multinational conglomerate in leisure and hospitality is seeking an operations manager at their resort in Pahang, Malaysia. The ideal candidate will oversee daily park operations, ensuring safety and guest satisfaction while managing operational teams and vendor relationships. Candidates should have a Bachelor's degree and at least 5 years of relevant experience. This role offers a chance to be part of exciting developments in the company's future.

Qualifications

• 5+ years of experience in operations or facility management, preferably in theme parks, resorts or botanical gardens.
• Familiarity with safety protocols, crowd management and guest experience strategies.

Responsibilities

• Lead and manage daily park operations, including guest services, maintenance, horticulture, and retail.
• Oversee staffing schedules, training, and performance for operational teams.
• Ensure safety, cleanliness, and regulatory compliance across all areas of the park.
• Manage vendor relationships and third-party service providers (e.g., security, F&B, cleaning).
• Monitor guest feedback and implement service improvements.

Skills

Leadership

Organisational skills

Communication

Problem-solving

Education

Bachelor’s degree in Hospitality, Tourism, Horticulture, Facility Management, Business Administration

Job description

Overview

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. Genting Malaysia is expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way. Eufloria is Malaysia’s premier floral theme park, where nature meets imagination. With acres of blooming gardens, immersive floral exhibits, and seasonal festivals, we offer guests a sensory escape into a world of color and tranquility.

We’re seeking a hands-on, visionary leader to oversee daily operations and elevate the guest experience.

Responsibilities

• Lead and manage daily park operations, including guest services, maintenance, horticulture, and retail
• Oversee staffing schedules, training, and performance for operational teams
• Ensure safety, cleanliness, and regulatory compliance across all areas of the park
• Coordinate with horticulture and landscaping teams to maintain floral displays and seasonal installations
• Manage vendor relationships and third-party service providers (e.g., security, F&B, cleaning)
• Monitor guest feedback and implement service improvements

Prepare operational reports, budgets, and performance metrics

Support planning and execution of special events, festivals, and VIP visits

Job specification

Bachelor’s degree in Hospitality, Tourism, Horticulture, Facility Management, Business Administration or related field.

5+ years of experience in operations or facility management, preferably in theme parks, resorts or botanical gardens.

Strong leadership and organisational skills.

• Familiarity with safety protocols, crowd management and guest experience strategies.

Excellent communication and problem-solving abilities.

Passion for nature, sustainability and guest engagement

Be part of an exciting history-in-the-making; help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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