Shop Supervisor

RCB Marketing; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A retail organization in Kuala Lumpur is looking for dedicated team members to handle customer inquiries, lead customer service efforts, and contribute to sales growth. Candidates must have a minimum SPM and at least 2 years of experience. Proficiency in Bahasa Malaysia and English is essential. The role requires working on retail hours and public holidays, along with assisting in store operations including displays and merchandising.

Benefits

EPF & SOCSO

Annual leave

Allowance

Training

Qualifications

• Minimum SPM with proficiency in Bahasa Malaysia and English.
• Minimum 2 years of experience needed.
• Ability to work on retail hours and public holidays.

Responsibilities

• Handle customer inquiries and complaints.
• Lead customer service and product display.
• Contribute to outlet sales achievement and customer service quality.
• Assist in display, merchandising, and cleanliness of the outlet.
• Build and maintain good rapport with customers.

Skills

Proficiency in Bahasa Malaysia

Proficiency in English

Customer service skills

Education

Minimum SPM

Job description

Requirement

• Minimum SPM with proficiency in Bahasa Malaysia, English
• Minimum 2 years experience needed
• Able to work on retail hours and public holidays

Responsibility

• Responsibility dealing on customer inquiries and complain
• Take a lead role on customer service & product display
• Play an integral part in contributing towards outlet sales achievement, sales growth and quality customer service
• Assisting in all aspects of outlet, especially display, merchandising and cleanliness
• Build and maintain good rapport with customers

Benefits

• EPF & SOCSO
• Annual leave
• Allowance
• Training