Shop Assistant

Novi Frozen Foods; Selangor; On-site; MYR 20,000 - 30,000; Full time

Job summary

A leading frozen food provider in Shah Alam is seeking a dedicated Shop Assistant to enhance customer service in retail operations. Responsibilities include excellent customer relations, maintaining shop organization, selling frozen food products, and working collaboratively with team members. Ideal candidates will have a background in retail, strong communication skills, and a positive attitude. The company offers competitive salary, bonuses, and employee discounts.

Benefits

Competitive salary

Performance-based bonuses

Career development opportunities

Employee discounts

Qualifications

• Previous experience in retail or customer service, preferably in the retail industry.
• Strong communication and interpersonal skills.
• Excellent attention to detail and ability to work under pressure.
• Positive, team-oriented attitude.

Responsibilities

• Providing excellent customer service and assisting customers with their inquiries.
• Maintaining the cleanliness and organization of the retail space.
• Promoting and selling our range of high-quality frozen food products.
• Supporting team members and adhering to company policies.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Job description

Novi Frozen Foods is seeking a dedicated and customer-focused Shop Assistant to join our team in Shah Alam, Selangor. In this full‑time role, you will be an integral part of our retail operations, ensuring our customers have a seamless and enjoyable shopping experience.

What you'll be doing

• Providing excellent customer service and assisting customers with their inquiries and purchases
• Maintaining the cleanliness and organisation of the retail space, including stocking shelves and display
• Actively promoting and selling our range of high‑quality frozen food products
• Contributing to the overall success of the store by supporting your team members and adhering to company policies and procedures

What we're looking for

• Previous experience in a retail or customer service role, preferably in the retail industry
• Strong communication and interpersonal skills, with a genuine passion for providing excellent customer service
• Excellent attention to detail and the ability to work well under pressure
• Enthusiasm, reliability and a positive, team‑oriented attitude
• The ability to work flexible hours, including weekends and public holidays

What we offer

• Competitive salary and performance‑based bonuses
• Opportunities for career development and growth within the company
• Comprehensive training and ongoing support to help you succeed in your role
• A fun, fast‑paced work environment with a great team culture
• Employee discounts on our range of frozen food products

About us

Novi Frozen Foods is a leading provider of high‑quality frozen food products in Malaysia. With a strong focus on quality products selling and customer satisfaction, we have established a reputation for excellence in the industry. Our mission is to make it easy for customers to purchase good and quality products at a cheaper price compared to other competitors.

If you're looking for job vacancies, we encourage you to apply now!