Shift NOC Engineer

JLL; Pasir Gudang; On-site; MYR 50,000 - 80,000; Full time

Job summary

A major facilities management company is seeking a Network Operation Centre (NOC) Shift Engineer in Pasir Gudang, Malaysia. The role involves monitoring critical facility systems, managing network incidents, and collaborating with IT teams to ensure seamless operation in a 24/7 environment. Candidates should possess a diploma in IT, relevant experience in a NOC environment, and strong troubleshooting skills. This position offers opportunities for continuous technical learning and career advancement.

Qualifications

• A diploma or degree in Information Technology, Computer Science, or a related discipline is often required.
• Experience: Relevant experience in a NOC or data centre environment is beneficial, with a minimum of 3 years being common for some roles.
• Proficiency in troubleshooting network issues and conducting root cause analysis.

Responsibilities

• Monitor and manage critical facility systems such as power and cooling.
• Conduct 'eyes on glass' for the facility equipment alarms.
• Handle and manage network incidents and ensure timely resolution.

Skills

Network monitoring

Troubleshooting

Incident management

Effective communication

Collaboration

Education

Diploma or degree in Information Technology or Computer Science

Tools

ITIL

Network hardware (routers, switches, firewalls)

Job description

Network Operation Centre (NOC) Shift Engineer

• Monitor and manage critical facility systems such as power (including generators), cooling (HVAC), and fire suppression.
• Ensure uptime and availability of all facility-related services.
• Conduct “eyes on glass” for the facility equipment alarms.
• Perform alarm analysis and propose suggestions to reduce the alarms to the engineering team.
• This includes monitoring network performance, analyzing logs, and responding to alerts and incidents.
• Incident Management: Handle and manage network incidents, including recording incidents, escalating as needed, and ensuring timely resolution. Collaborate with cross-functional teams, such as engineering team, system administrators, and vendors, to resolve complex issues.
• Maintain accurate and up-to-date network documentation for BMS systems, including network diagrams, configurations, and procedures. Document network changes, troubleshooting steps, and resolutions for future reference.
• Change Management: Participate in change management processes, ensuring that changes are properly planned, tested, and implemented with minimal disruption to data centre services.
• Collaboration and Communication: Collaborate with other IT teams, including network engineers, system administrators, and help desk personnel, to address network-related issues. Communicate effectively with stakeholders, providing timely updates on network incidents and resolutions.
• Continuous Learning: Stay up-to-date with emerging network technologies, industry best practices, and advancements in network monitoring tools. Continuously enhance technical skills through self-learning, training, and certifications.
• Documentation: Maintain accurate and up-to-date documentation, including network diagrams, standard operating procedures (SOPs), and incident reports.
• Shift Handover: Ensure smooth transitions between shifts by providing thorough updates and documentation to the next shift or manager.
• A diploma or degree in Information Technology, Computer Science, or a related discipline is often required.
• Experience: Relevant experience in a NOC or data centre environment is beneficial, with a minimum of 3 years being common for some roles.
• Experience with network monitoring tools and technologies eg. ITIL.
• Familiarity with network hardware, such as routers, switches, firewalls, and load balancers.
• Understanding of network security principles and practices.
• Proficiency in troubleshooting network issues and conducting root cause analysis.
• 24/7 operational environment, including on-call rotations.