Shift Manager ( Eco Grandeur DT )

Berjaya Starbucks Coffee Company Sdn Bhd; Bandar Puncak Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A coffee franchise in Bandar Puncak Alam is seeking an individual to oversee daily shop operations, ensuring high service standards and handling customer interactions. Key responsibilities include staff supervision, inventory management, and adherence to operational procedures. The ideal candidate will have at least one year's experience in a similar role, effective communication skills in English and Bahasa, and possess their own transport. Benefits include meal allowances, performance incentives, and medical coverage, with opportunities for fast career advancement.

Benefits

Meal Allowance - RM 5.00 per day

Sales performance Incentive

Overtime

Training and certification program

Fast career advancement

Medical coverage

Daily Meal Provided

EPF, Socso

Qualifications

• Minimum 1 year experience in a similar position.
• Must possess own transport.
• Must be a Malaysian citizen or hold relevant residence status.

Responsibilities

• Oversee day-to-day operations of the shop.
• Handle customer complaints and conduct evaluations.
• Ensure appropriate staffing and inventory levels.
• Perform opening and closing duties.
• Assist in stocktaking and upselling promotions.
• Motivate and cultivate team spirit among outlets.
• Train staff to meet service standards.
• Adhere to standard operating procedures.
• Manage daily sales deposits.
• Perform other ad-hoc duties as required.

Skills

Communication in English

Communication in Bahasa

Sales driven

Friendly personality

Job description

Requirement

• Have minimum 1 years experience in similar position
• Application should be Malaysian citizens or hold relevant residence status
• Able to communicate well in English and Bahasa
• Have friendly & engaging personality
• Sales driven & results oriented
• Able to work on shifts including weekend, 6 days a week
• Possess own transport

Responsibility

• Responsible for the day-to-day operations of Krispy Kreme Doughnut shop.
• To deliver the highest standard quality of service by handling customer complaints, conducting customer service evaluation and achieving the customer service rating target.
• Ensure staffing, inventory levels are appropriate so as to allow for smooth operation of the shop.
• Perform opening and closing duties.
• Assist in stock take and upsell promotions.
• Constantly motivate & cultivate a team spirit in the outlets.
• Maintain utmost service standards and discipline/grooming among the service staff.
• Supervise and train service staff to standards of excellence.
• Adhere to company’s standard operating procedures.
• Daily bank-in of the sales money and ensure float is sufficient.
• Any other ad-hoc duties.

Benefits

• Meal Allowance - RM 5.00 per day
• Sale performance Incentive
• Overtime
• Training and certification program
• Fast career advancement
• Medical coverage
• Daily Meal Provided
• EPF, Socso